Job Description

Job Title: Strategic Operations Coordinator

Reports To: Associate Director of Strategic Operations

Status: Full-time; Exempt

Location: Hybrid - Los Angeles (Little Tokyo Office)

Hours of Operation: Monday – Friday; 9:00am – 6:00pm; occasional evenings or weekends as needed

Hourly Range $25.00 - $32.00 per hour/annually (based on experience and qualifications)

Are you passionate about giving back to your community and making a lasting difference in the lives of young people?

Who We Are:

In 1922, Woodcraft Rangers opened its doors in Los Angeles and began its mission of guiding young people as they explore pathways to purposeful lives. As a progressive organization, Woodcraft has always been responsive to the evolving needs of the communities served, and is notably inclusive, youth-led, and rooted in the Woodcraft Way, a holistic framework that develops body, mind, spirit, and service. Continuously at the forefront of expanded learning opportunities, Woodcraft Rangers has a rich history of making a significant impact in the greater Los Angeles area, believing that all youth are innately good, deserve the opportunity to realize their full potential, and should be an active participant in defining their own path.

What We Do:

Woodcraft Rangers provides TK-12 expanded learning programs, including before and after school, specialty enrichment, and summer learning. In the past few years, Woodcraft has expanded its menu of services beyond traditional afterschool programs and summer camps to include early learning, environmental and social justice, college access, and inclusion services for youth with intellectual and developmental disabilities. Additionally, we offer LifeCraft, a college and career advancement program to support the development of approximately 2,250 staff. Today, Woodcraft Rangers serves more than 30,000 youth ages 4 to 18 each year across 150 plus Title I schools in Los Angeles, San Bernardino, and Riverside counties, and continues to expand its reach.

Ideal Candidate:

This role is for you if you are a natural problem-solver who finds satisfaction in getting the details right. As our new Strategic Operations Coordinator, you thrive in environments where consistency and accuracy matter. You tend to be the person others rely on to keep things on track — not because you're directing the show, but because you notice what others miss and follow through on the small things that make a big difference. You're comfortable working within established processes and know how to apply guidelines thoughtfully to real-world situations. You ask the right questions before acting and understand that doing something well the first time is always worth the extra care. You can work independently, staying organized and on top of your responsibilities without needing constant direction. If you take pride in work that is thorough, consistent, and well-documented, we'd love to hear from you.

Why Work for Woodcraft Rangers:

• Competitive salary – $25.00 - $32.00 per hour.

• Paid vacation & sick time – generous time off to recharge

• Lifecraft program – free college & career advancement for all staff

• Upward mobility – promote-from-within culture

• Health, dental & vision – comprehensive benefits coverage

• 403(b) retirement plan – invest in your future

• Pet insurance – because your whole family matters

• Mission-driven work – impact 30,000 + young people annually
  

As the Strategic Operations Coordinator, you will be an important point of continuity for how information moves and how processes are maintained across the team. Your work will center on keeping our operational workflows accurate, organized, and running smoothly — from maintaining data records and supporting content management to helping coordinate tasks and documentation across departments. You will work independently to manage your responsibilities and stay on top of a varied workload, bringing care and consistency to everything you own. As the team grows and processes evolve, you will help ensure that changes are documented and followed correctly, serving as a reliable resource for the people and teams around you.

Responsibilities:

• Data management: Support the accuracy and integrity of information across our systems by managing data entry, imports, exports, and routine record upkeep.

• Content and resource coordination: Maintain team libraries and resource databases, including platforms like Absorb, assisting departments in keeping content organized and up to date.

• Process documentation and adherence: Support the documentation and consistent application of operational processes, helping to ensure that procedures are followed accurately and updated as needed.

• Operational support: Assist with routine operational tasks including scheduled uploads, report distribution, and coordination of recurring workflows to support the team's day-to-day continuity.

• Task tracking and follow-up: Keep track of incoming requests and open action items, following up to ensure tasks are moving forward and completed on time.

• Independent organization: Manage your own workload and calendar with a high degree of self-sufficiency, staying on top of responsibilities and deadlines without frequent check-ins.

• Systems coordination: Serve as a point of contact for day-to-day operational issues, flagging system irregularities and coordinating with the appropriate teams to ensure timely resolution.

• Cross-team coordination: Work with colleagues across departments to support information sharing, coordinate inputs, and help ensure that operational needs are communicated and addressed.

• Continuous improvement: Identify gaps or inconsistencies in existing workflows and raise them as opportunities for improvement, contributing to a culture of operational excellence.
  

Qualifications/Skills:

• Associate's degree or equivalent work experience in business administration, operations management, or a related field.

• Experience working collaboratively in a team environment, supporting colleagues and contributing to shared goals.

• Comfort working across multiple software platforms and digital tools; ability to learn new systems quickly and apply them accurately in daily work.

• Experience in a role requiring close attention to detail, adherence to established procedures, and accurate record-keeping or documentation.

• Experience managing a varied workload with competing priorities, tracking tasks through to completion, and communicating status clearly to others.

• Strong attention to detail with a consistent ability to maintain accuracy across data entry, record-keeping, and documentation tasks.

• Comfort working across multiple software platforms with the ability to learn new tools quickly and apply them reliably in day-to-day work.

• Exceptional organizational skills with the ability to manage a varied workload, track multiple open tasks, and meet deadlines consistently.

• Sound judgment in identifying when a process or situation needs attention, and the initiative to raise it or follow up appropriately.

• Clear and professional communication skills, with the ability to coordinate effectively across teams and keep the right people informed.

• Ability to work independently and stay self-directed, managing responsibilities reliably without requiring frequent oversight.

• Adaptability in a dynamic environment, able to shift focus as priorities change while maintaining quality and follow-through.

• Consistent professionalism and composure across all interactions and situations.

• Demonstrated experience working with ethnically and culturally diverse communities, with an understanding of and genuine commitment to the communities Woodcraft Rangers serves, including the educational and youth development landscape in Los Angeles.

• Prior experience in the education sector or Expanded Learning field is a plus.

• Bilingual proficiency in English and Spanish is a plus.

• Valid LIVE Scan, TB Clearance, and CPR Certification (provided by Woodcraft Rangers).

Physical Demands:

In compliance with the Americans with Disabilities Act (ADA), the following physical demands may be essential for the effective performance of this position. Reasonable accommodation will be considered to enable individuals with disabilities to perform these essential functions:

• Frequent standing is required during working hours

• The ability to travel across the Greater Los Angeles area, using either a car or public transportation, is necessary several times a month.

• Regular use of hands for various tasks, such as operating a computer and handling objects, is essential.

• Must be able to occasionally lift/move up to 40 pounds.

• Reasonable accommodation is available for individuals with disabilities.
  

Work Environment:

We are committed to fostering an inclusive work environment and will actively consider reasonable accommodations to enable individuals to effectively perform their roles. This position operates in environments typical of the following key aspects:

• Regular exposure to computer monitors during work.

• The typical noise level of a standard work environment.

• Stable internet access is required for effective work-from-home performance.

Woodcraft Rangers provides equal employment opportunities to all qualified applicants without discrimination with regard to race, religious belief, color, sex, sex stereotype, pregnancy, childbirth or related medical conditions (including breastfeeding), age, national origin, ancestry, sexual orientation, gender identification and expression, transgender status, transitioning status, physical or mental disability, medical condition, genetic characteristics, genetic information, family care, marital status, enrollment in any public assistance program, status as military, a veteran or qualified disabled veteran, status as an unpaid intern or volunteer, or any other classification protected by law. We also prohibit discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.