Job Description

What’s the role?

As the Strategic Initiatives Lead, you will be part of the Service and Operations team and drive material transformation across wealth platforms, reducing cost to serve, improving cycle times and embedding AI-enabled operations.

BT is the wealth management brand of Westpac Group. This role sits within Service and Operations as a member of the S&O Leadership Team, partnering with Product, Technology, Risk, BCM, Finance, PMO and outsourced providers to ensure robust, compliant and scalable operations.

What do I need?

• Lead process optimisation using Lean Six Sigma to eliminate waste, improve throughput and reduce rework
• Use process mining tools to identify bottlenecks, variants and automation opportunities
• Design and deliver Appian workflows (or equivalent) with embedded controls and continuous improvement feedback loops
• Implement agentic AI use cases ensuring governance, compliance and regulatory alignment

Our Promise to You?

We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website