Job Description

This role will help shape and deliver future operational strategies, ensuring they are visionary but pragmatic and actionable. It will lead on the design and implementation of transformation through agile delivery methods, enable business change, and operating model design & execution.

• Collaborating with cross-functional teams to ensure alignment between strategy, delivery, and transformation goals, and fostering a culture of transparency, simplification, and continuous improvement.
• Helping create, articulate and embed strategy into the operation via transformational delivery and execution
• Driving business change through structured governance, stakeholder engagement, and communication planning.
• Advising on strategic initiatives to accelerate value delivery and benefit realisation.
• Facilitating workshops and strategic visioning sessions with senior stakeholders to co-create operational roadmaps and build shared ownership of outcomes.
• Work collaboratively with cross-functional teams to implement strategic initiatives, tracking progress and ensuring projects stay on schedule as the lead representative for Ops Planning.
• Translating complex strategic insights into engaging, interactive outputs using tools such as PowerPoint, Lucid, and Canva, and working closely with internal communications colleagues to shape compelling strategic narratives.

• Proven experience in strategic development, transformation, and delivery within complex organisations.
• Strong understanding of operating model design and business change principles, and experience influencing digital transformation and product based operating models
• Familiarity with agile methodologies and project management tools (e.g. Kanban, RAID, sprint planning) as well as actual delivery experience.
• Excellent stakeholder engagement and communication skills, with experience working across senior levels
• Ability to synthesise complex inputs into clear, actionable strategies and frameworks.

#LI-Hybrid

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of HeathrowWorking arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.