Job Description

Strategic Development Manager 5

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ITAD Operations and Solutions Lead

At HP, we believe in the power of ideas. Our vision is to create technology that makes life better for everyone, everywhere – every person, every organization, and every community around the globe. This motivates us – inspires us – to do what we do. To invent, and to reinvent. To engineer experiences that amazes. We are looking for those who are insatiably curious, able to work across borders and without limits, and who possess the passion to help shape the future of sustainable and ethically made products and services.

Sustainable Impact is at the heart of HP's reinvention journey – fueling our innovation, growth, and strengthening our business for the long-term. Our aspiration is to make HP the world’s most sustainable and just technology company.

The ITAD (Information Technology Asset disposition) operations team in the WW Returns and Takeback Operations organization, is responsible for designing, implementing, and managing the process of securing data, refurbishing and recycling devices, reselling and recovery devices of used HP and Non- HP products. We manage our programs and processes on a day-to-day basis to ensure they meet HP’s legal and environmental obligations, quality, cost goals, and the needs of our customers. We are also responsible for developing and driving plans for continuous improvement, re-engineering our network and processes, and selecting the best suppliers and partners in the market to work with.

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This position plays a pivotal role in overseeing and optimizing the end-to-end development and implementation of solutions within an organization. Responsibilities include analyzing business requirements, collaborating with stakeholders, and ensuring that proposed solutions align with strategic objectives. They guide project teams, manage resources, and facilitate communication between technical and non-technical teams. Additionally, Solution Managers play a key role in evaluating technology trends, recommending improvements, and ensuring that delivered solutions meet quality standards and user expectations. This role demands a blend of technical expertise, project management skills, and a deep understanding of business needs to drive successful solution delivery.

Conceptualize, Design, and Develop Innovative Solutions:
• Innovation and Creativity: Generate creative and forward-thinking solutions that not only meet but exceed client challenges and business requirements.
• Problem Identification: Proactively identify potential challenges and bottlenecks, offering preemptive solutions through a combination of industry best practices and original thinking.
• Continuous Improvement: Foster a culture of continuous improvement, encouraging the team to explore new technologies and methodologies to enhance solution offerings.

Work Closely with Clients (Internal Mainly):
• Client Relationship Management: Establish and maintain strong relationships with clients, ensuring a deep understanding of their unique needs, challenges, and objectives.
• Active Listening: Employ active listening skills to grasp the nuances of client requirements, ensuring accurate translation into actionable plans.
• Client Collaboration: Collaborate with clients in a consultative manner, providing insights and recommendations that align with their strategic goals.
Develop Solutions for Key Business Problems:
• Strategic Alignment: Align developed solutions with key business problems, ensuring they contribute directly to overarching business objectives.
• IT Collaboration: Collaborate effectively with IT teams to bridge the gap between conceptualization and implementation, ensuring seamless execution of solutions.
• End-to-End Oversight: Provide end-to-end oversight of solution development, from ideation to delivery, ensuring all stages align with business needs and quality standards.
Understand Complexities and Draft Funding Requests:
• Comprehensive Understanding: Develop a profound understanding of the complexities associated with proposed solutions, taking into account technical, operational, and financial aspects.
• Financial Acumen: Work closely with finance and relevant stakeholders to draft comprehensive funding requests, clearly articulating the investment rationale and expected returns.
• Risk Assessment: Conduct thorough risk assessments to identify potential challenges and devise contingency plans within funding requests.
Present to Management:
• Effective Communication: Develop compelling and clear presentations tailored to various audiences, from project teams to senior management, up to at least the director level.
• Strategic Communication: Articulate the strategic significance of proposed solutions, emphasizing their alignment with organizational goals and potential impact on key performance indicators.
• Q&A Proficiency: Demonstrate the ability to field questions and concerns effectively, fostering confidence in the proposed solutions and their potential benefits.
Education and Experience Required:
• Bachelor’s degree in computer science, Industrial Engineering or related field or equivalent experience
• 7+ years of experience in a combination of business and technology

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Supply Chain & Operations

Schedule -

Full time

Shift -

No shift premium (Mexico)

Travel -

25%

Relocation -

No

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal"