Job Description

DFDS is looking for a Strategic Customer Management Lead for to strengthen our sales team

Be part of the movement – and play your part.

In This Role, You Will

As a Strategic Customer Management Lead at DFDS, you will be responsible for managing and growing a portfolio of strategic customers, driving new business opportunities, contract renewals, and customer retention. You will build strong relationships with key decision-makers, lead commercial and tender activities, and collaborate across functions to deliver customer-focused solutions that support both client success and DFDS’ growth ambitions.

Key Responsibilities

• Generates new opportunities and enhance the commercial pipeline aligned with the business plan

• Target additional business, contract renewals, and new customer acquisition with a focus on strategic products and markets.

• Responsible for managing the entire customer relationship within the Key Account Portfolio, ensuring strong connections with client decision-makers.

• Oversees sales activities to meet goals, develops solutions based on clients' needs, and identifies tender opportunities, ensuring competitive submissions.

• Coordinates closely with internal and external partners in the tender process, drives sales performance, updates reporting systems, and adheres to commitments to grow client spending.

• Facilitates SOP implementation, collaborates globally for superior service, monitors operations through KPIs, addresses service issues, and ensures data integrity and prompt billing.

• Regularly meet with stakeholders to identify and fix current and potential errors, and ensure improvements are made

What We’re Looking For

• Bachelor's degree in related fields,

• Able to deeply build an understanding of Key Account customers’ strategic intent and current position, thereafter identifying further opportunities for partnership

• Good command of English, both written and spoken,

• Build strong relationships and networks both locally and internationally.

• Strong business judgement,proven ability to influence others.

• Self-motivated, result driven and can be counted on to exceed goals successfully

• Strong communication skills and highly developed persuasiveness,

• Able to undertake challenges and take the initiative

• Analytical, strong planning, presentation and organizational skills.

Working at DFDS

Join the movement and grow with us.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

Are we a match? Then what are you waiting for? Apply Now.

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.

We look forward to hearing from you.