Job Description

We’re building the AI-driven future of customer success, from retention to growth!

Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link

About This Role:

We’re looking for a full-time Strategic Corporate Finance Partner to join our Finance team reporting to the Director, GTM Finance. This role is a remote role based in The United States.

In this role, you’ll play a key role in driving data-backed financial strategy and decision-making by delivering financial modeling, insightful analyses, and interpreting key business and financial trends to guide company growth. This is a great opportunity for someone who thrives in a fast-paced, analytical environment and enjoys working cross-functionally with teams like Finance, executive leadership, and business stakeholders. The ideal candidate brings strong skills in financial modeling, data analysis, and strategic thinking.

What You'll Do:

• Support Company-Wide Planning & Forecasting. Play a critical role in Gainsight's annual operating plan (AOP), long-range plan (LRP), and quarterly re-forecast cycles. You'll partner cross-functionally with department heads to set targets, pressure-test assumptions, and ensure financial plans are grounded in business reality. Own revenue and cash flow forecasting end-to-end, continuously refining models to improve accuracy and timeliness.

• Own the 5-Year Strategic Plan. Serve as the primary steward of Gainsight's long-range financial model. This includes translating qualitative strategic initiatives into quantitative financial outcomes, stress-testing scenarios, and presenting a compelling narrative to senior leadership, the board, and Vista Equity Partners, Gainsight's private equity owner and one of the world's leading technology-focused investment firms

• Deliver Executive & Board-Level Reporting. Prepare and present monthly and quarterly financial performance packages for the executive team and Board of Directors. You'll go beyond the numbers — identifying key variances from plan, explaining the "why" behind trends, and recommending corrective actions where needed

• Support Investor Relations & M&A. Assist in preparing Board decks, Vista Equity Partners reporting, and industry benchmarking analyses. When M&A opportunities arise, you'll contribute to financial due diligence, target modeling, and integration planning, bringing rigor and speed to high-stakes decisions

• Integrate AI Into the Finance Function. Champion the use of AI tools and automation to improve the speed, accuracy, and scalability of FP&A processes. Whether it's leveraging Gainsight's own AI capabilities or external tools, you'll help modernize how Finance operates and delivers insights

This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.

What We're Looking For:

• 5+ years of progressive FP&A or strategic finance experience in high-growth or dynamic environments; investment banking or experience at a private equity owned software company a plus

• Strong financial modeling, analytical, and problem-solving skills with the ability to independently see issues through to resolution

• Self-driven and detail-oriented with an extreme ownership mentality

• Best-in-class attention to detail and unwavering commitment to accuracy

• Strong enthusiasm and/or experience with artificial intelligence and integrating into finance functions

• Bachelor’s Degree in Finance or related discipline

Why You’ll Love It Here:

Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:

Our Compensation and Benefits:At Gainsight, we believe great work happens when teammates feel fully supported.

• The starting base salary range for this role is $120,000 – $145,000 USD annually This role is also eligible for commission based on performance and participation in Gainsight’s equity program. Actual compensation may vary based on factors such as skills, experience, and location.

• We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

Our Core ValuesWe are guided by our values and our mission to be living proof you can win in business while beingHuman-First Learn morehere

Our Growth OpportunitiesFrom mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.

Our Parody VideosNo explanation needed. Just watch themhere!

If this sounds like the right role for you, we’d love to hear from you.

Additional Information:

We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.

If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com

If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.