Job Description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

At Abbott, we are helping healthcare organizations improve operational performance, enhance patient care, and accelerate digital transformation through innovative diagnostic and digital health solutions.

The Digital Health Solutions Strategic Consulting & Growth Manager will lead a team of consultants responsible for supporting healthcare organizations throughout their digital health journey. This role combines leadership, strategic consulting, customer engagement, and commercial growth responsibilities, helping customers realize the full potential of Abbott's Digital Health Solutions portfolio while identifying opportunities to expand adoption, services, and long-term partnerships.

Working closely with Digital Health Sales Executives, Customer Success Managers, Project Managers, and Professional Services teams, this leader will help customers align technology investments with business objectives, operational priorities, and healthcare transformation initiatives.

The successful candidate will be an experienced people leader with strong healthcare industry knowledge, executive presence, and a consultative approach to building customer relationships and driving growth.

Key Responsibilities

Leadership

• Lead, develop, and mentor a team of Strategic Consultants serving healthcare organizations across the United States.
• Create a culture focused on customer partnership, accountability, collaboration, and continuous improvement.
• Establish consistent consulting practices that support customer success and business growth.
• Coach team members to effectively engage executives, facilitate strategic discussions, and identify growth opportunities.

Strategic Consulting & Customer Engagement

• Serve as a trusted advisor to healthcare leaders, providing guidance on operational improvement, digital transformation, and healthcare technology strategy.
• Support customer discovery sessions, workflow assessments, and strategic planning engagements.
• Help customers identify opportunities to improve clinical, operational, and financial performance through the use of Abbott Digital Health Solutions.
• Facilitate executive discussions that align customer priorities with long-term technology and business objectives.

Commercial Growth

• Drive growth within existing customer accounts through expansion of Abbott's Digital Health Solutions portfolio and consulting services.
• Partner with Digital Health Sales Executives on strategic sales opportunities, executive presentations, business case development, and account planning activities.
• Identify and develop opportunities for additional software adoption, optimization services, and consulting engagements.
• Contribute to revenue growth through achievement of consulting services and expansion objectives.

Customer Value & Long-Term Partnership

• Partner closely with Customer Success Managers to support customers throughout their value realization journey.
• Participate in executive business reviews and strategic account discussions to understand customer progress, outcomes, and future priorities.
• Help translate realized customer value into opportunities for optimization, growth, and broader adoption of Abbott solutions.
• Foster strong executive relationships that support customer retention and long-term partnership.

Cross-Functional Collaboration

• Work closely with Customer Success, Project Management, Professional Services, Product Management, Marketing, and Support teams to deliver a coordinated customer experience.
• Maintain executive alignment throughout implementation and optimization initiatives.
• Advocate for customer needs and provide feedback that helps shape product and business strategy.

What Success Looks Like

Success in this role will be defined by the ability to build a high-performing consulting organization, strengthen customer partnerships, drive consulting services and software expansion growth, and work collaboratively across Sales, Customer Success, and Delivery teams to help customers achieve meaningful business outcomes.

Qualifications

Required

• Bachelor's degree or equivalent experience.
• Minimum of 8 years of experience in healthcare technology, digital health, diagnostics, consulting, business development, software solutions, or a related field.
• Minimum of 3 years of experience leading customer-facing teams.
• Demonstrated success supporting enterprise customer growth, strategic account management, or software sales initiatives.
• Strong executive communication, presentation, and relationship-building skills.
• Ability to influence stakeholders across complex healthcare organizations and cross-functional teams.

Preferred

• Experience in diagnostics, laboratory informatics, healthcare information technology, or digital health solutions.
• Experience leading strategic consulting, advisory, customer success, or business transformation initiatives.
• Knowledge of healthcare operations, laboratory workflows, and clinical environments.
• MBA or other advanced degree in business, healthcare, or a related field.

Apply Now

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: https://abbottbenefits.com/

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at abbott.com, on LinkedIn at https://www.linkedin.com/company/abbott-/, and on Facebook at https://www.facebook.com/AbbottCareers.

The base pay for this position is

$129,300.00 – $258,700.00

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Sales Force

DIVISION:

CRLB Core Lab

LOCATION:

United States of America : Remote

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 75 % of the Time

MEDICAL SURVEILLANCE:

No

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf