Job Description

Business Overview

The Technology Management Division (TMD) provides Corporate IT, and Cyber Security & Privacy Governance to Rakuten Group companies and essential business management for technology organizations, thereby enabling innovation and strengthening the technology foundation. Within TMD, the Technology Management Services Supervisory Department (TMSSD) plays a vital role in CIO Governance, IT financial management, IT procurement, Quality Management System (QMS), technology-related public relations, and human resources strategy. By promoting efficiency, quality, risk management, and organizational strength, we ensure that Tech Divisions remain agile and at the forefront of technological advancement.

Department Overview

The IT Strategy Department (ITSD) is responsible for formulating and executing Rakuten Group's overarching IT strategy. ITSD's core mission is to ensure the delivery of high-quality IT services, optimize customer satisfaction, and effectively manage strategically important initiatives.

The department is structured into four key units: the CIO Office, IT governance, Quality Management, and Tech PR ITSD's responsibilities encompass the oversight of group-wide and tech community wide initiatives.

Position:

Why We Hire

We are currently seeking a proactive individual who can support and eventually lead a diverse array of activities within our team. As a member of our team, you'll have the chance to collaborate with colleagues from different backgrounds and regions, including senior managers and C-level executives, contributing to our collective success and fostering a vibrant work environment.

Position Details

Strategic Consultation

- Support CIO in shaping responses to high-priority, ad hock business challenges

- Conduct strategic research and benchmarking to inform executive-level decision making

- Prepare executive-level reports and briefing materials

- Analyze and assess the impact of emerging technologies and trends

- Provide recommendations based on structured analysis and stakeholder input

Operation Support

- Coordinate cross-functional teams to support fast-moving executive priorities

- Track and report progress on key initiatives and deliverables

- Facilitate executive meetings and follow up on action items

- Develop and document internal processes to improve operational efficiency

- Support internal communications and knowledge-sharing within CIO Office

- Manage multiple ad hock tasks while maintaining high responsiveness and quality

Investigations

- Engage with diverse stakeholders to quickly collect information and identify root causes

- Consolidate data and insights into actionable summaries

- Execute and drive closure on short-term tactical requests directly from CIO

- Lead or support special projects with ambiguous scope and tight timelines

- Operate independently with limited guidance, demonstrating a strong sense of ownership

Mandatory Qualifications:

- Minimum 4–5 years of experience in consulting, business, or technical roles, preferably in a tech-focused company or consulting firm

- Strong analytical and problem-solving skills, with the ability to structure complex problems

- Ability to develop and present executive-level materials

- Experience in global and Japanese companies

- English: Business proficiency (TOEIC 800 or above)

- Japanese: Native or bilingual proficiency

Desired Qualifications:

- MBA or equivalent advanced degree

- Experience working directly with C-level executives

- Understanding of change management and organizational dynamics

- Ability to operate effectively in ambiguous, fast-changing environments

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