Job Description

This is a remote role open to any location in continental US

This is an opportunity to make a meaningful impact on the financial futures of retirement plan participants while serving as a strategic communications leader for our Mid/Large Segment clients. The Strategic Communications Consultant partners with clients and internal teams to design and deliver communication strategies that help participants save, invest, and prepare for retirement with greater confidence. By driving engagement and behavior change, this role supports our Participant Outcomes mission of improving retirement readiness and financial well-being. The successful candidate will gain valuable experience influencing client strategy, leading complex initiatives, and delivering measurable results at scale.

Position Responsibilities:

Strategic Client Leadership

• Serve as the lead communications consultant for an assigned portfolio of Corporate and/or Taft-Hartley clients.

• Partner with plan sponsors, consultants, advisors, and internal stakeholders to develop communication strategies that support participant engagement and retirement readiness.

• Present communication recommendations, campaign results, and participant insights to clients and key stakeholders.

• Build strong client relationships and support client retention efforts by demonstrating the value of participant communication programs.

Communication Strategy & Participant Outcomes

• Develop and execute communication strategies, campaigns, and programs that improve participant behaviors related to savings, investing, retirement readiness, financial wellness, and longevity preparedness.

• Use participant data, behavioral insights, and industry best practices to inform recommendations and optimize outcomes.

• Measure campaign effectiveness, identify opportunities for improvement, and recommend enhancements to increase engagement.

• Collaborate across teams to support personalization, continuous improvement, and innovation within the participant experience.

Project Management

• Oversee the planning, execution, and delivery of strategic communication projects, ensuring completion within scope, timelines, and quality expectations.

• Manage multiple priorities and deadlines while maintaining a high level of accuracy and client service.

• Coordinate project activities across stakeholders and business partners to ensure successful execution.

• Monitor project progress, communicate status updates, and proactively address issues.

Collaboration & Team Contributions

• Contribute to team initiatives, process improvements, and business priorities as needed.

• Support cross-functional projects that improve efficiency and client outcomes.

• Assist in documenting and sharing best practices that promote consistency and quality across the team.

• Provide guidance and support to peers by sharing knowledge and expertise.

Required Qualifications:

• Bachelor's degree in Communications, Marketing, Business, or a related field.

• Minimum of 5 years of experience in strategic communications, retirement planning, participant engagement, consulting, or a related field.

• Demonstrated success managing client relationships and strategic communication initiatives.

• Experience presenting communication recommendations and campaign results to clients and stakeholders.

• Experience working collaboratively across teams and business functions.

• Strong understanding of participant communications, engagement, and behavior-change principles.

• Strong strategic thinking, communication, and consulting capabilities.

• Effective client relationship management skills.

• Ability to analyze data and translate insights into actionable communication strategies.

• Strong project management, organization, and prioritization skills.

• Ability to manage multiple priorities in a fast-paced, evolving environment.

• Excellent written, verbal, and presentation skills.

• Knowledge of participant engagement, behavior-change principles, and retirement readiness strategies.

• Ability to work independently while collaborating effectively with internal teams and stakeholders.

Preferred Qualifications:

• Experience working with retirement plans, financial wellness, or financial literacy programs.

• Knowledge of the retirement plan industry, including Corporate and Taft-Hartley market segments.

• Experience supporting client presentations, communication strategy discussions, and participant engagement initiatives.

• Experience contributing to process improvements or business initiatives.

Special Conditions:

• Travel may be required to support client meetings, educational events, team meetings, and business initiatives.

• Estimated travel requirement: 10–20%, based on business needs and assigned responsibilities.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com

Referenced Salary Location

USA, Massachusetts - Full Time Remote

Remote

Salary range is expected to be between

$92,475.00 USD - $160,290.00 USD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify

Company: John Hancock Life Insurance Company (U.S.A.)