Job Description

Company:

Marsh

We are seeking a talented individual to join our team in the Philippines at Marsh Risk as a Strategic Client Director. This role will be based in Manila. This is a hybrid role that has a requirement of working at least three days a week in the office. Reporting to the Head of Risk Management and Specialty, this role has been established to provide the organization’s key clients with a senior level contact to collaborate with them on their strategic risk issues to deepen, broaden, and institutionalize relationships between the two organizations, reduce at risk exposure and increase opportunities with these key clients, all of which are key to the Marsh's growth efforts within the Philippines. This role will specifically work with key strategic contacts within Marsh Risk Philippines top clients, with a key focus on the Energy & Power sector, to develop, maintain and build these relationships with a key objective of growing and expanding business with these organizations. This role will also focus their efforts on developing new business with defined key organizations in country.

We will count on you to

• Focus on the growth of existing & new large clients in the Philippines as defined by the business, effectively working as the Client Executive on these nominated accounts to develop, build and maintain relationships with senior level decision makers.
• Support the Risk Management (RM) & Specialty leader with specific clients to maintain regular contact and discussions
• Work with various parts of the organization to ensure similar engagement from Client Executives (CE) with clients including professional account management and system adoption organizations
• Ensure engagement of other key areas of the organization including Digital, Industry, Employee Benefits and Marsh Risk Consulting
• Develop and deliver strategic account plans including a focus on international expansion opportunities as well as market strategy
• Conduct annual in-person satisfaction evaluation and follow-up on all Client Survey results
• Engage in active involvement in all significant offensive and defensive RFPs.
• Works as an objective sounding board for the client to surface and escalate potential issues and conduct exit interviews and “After Action” reviews with lost clients
• Extend, broaden and accelerate opportunities with other business lines under Marsh Companies to realize increased client engagement and revenue growth
• Deliver targeted Marsh Risk and Marsh Intellectual Property as appropriate

What you need to have

• Progressive professional services and client industry experience over a minimum 10-year career, with a record of driving client retention and growth directly with clients at the senior executive level
• Insurance industry (carrier, broking or similar) with a focus on the Energy & Power sector is essential. Senior Insurance and Risk Management experience from within Energy & Power organizations will be considered.
• Excellent influencing and persuasion skills with the ability to drive activities and growth across various areas of the organization.
• Dedication to quality in all aspects of your work performance and client services, with a passion for excellence
• Solution focused approach and attitude
• Effective interpersonal and negotiation skills; a team player who naturally maintains solid working relationships with colleagues and other relevant stakeholders
• Compelling communication style; able to effectively associate with various audiences, adapting your approach as appropriate. Sound listening and comprehensive skills a must.
• Dedicated to professionalism and providing high-level client service to exceed client expectations
• Ability to work independently with limited supervision and manage a fast-paced workload

What makes you stand out:

• Strategic Leadership. Defines, evaluates, and communicates long and medium-term objectives for defined clients. Focuses activities on the achievement of a vision or desired long-term outcome.
• Results Focused. Expertise in delivering quality and consistently strong results
• Communication and Influence. Conveys written and verbal messages effectively to various audiences, adapting approach as appropriate. Displays sound listening and comprehensive skills.
• Innovation Develops new and alternative approaches to existing practices, creates new or improved processes, solutions, products, and services. Maintains an openness to experiment with alternative approaches.
• Collaboration Acts as a connector across the organization, bring colleagues together to bring the best of the enterprise to client solutions.
• Decision Making. Identifies and understands issues, problems, and opportunities. Compares data from different sources to draw conclusions. Uses effective approaches for choosing a course of action or developing appropriate solutions. Takes action that is consistent with available facts, constraints, and probable consequences.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.