Job Description

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

Are you a change leader who likes working on the big picture but doesn’t want to lose touch with the real work of change? Someone who can advise senior leaders one day and dig into a complex project challenge the next?

As a Change Partner Lead, you’ll help leaders navigate the people and organizational dimensions of a large-scale transformation while also consulting directly with Technology project teams.

We’re looking for someone who sees the connections others may miss across strategy, leadership, culture, talent, structure, processes, and behavior. You’re comfortable when the path isn’t obvious, curious enough to diagnose before jumping to solutions, and experienced enough to know when standard change management is exactly what’s needed and when the challenge calls for something more.

This is a role for someone who can see the system, influence at the highest levels, and still stay close enough to the work to help make change real.

The Change Partner Lead helps Technology leaders and teammates navigate the people and organizational side of Technology’s transformation. The role advises senior leaders on turning strategy into lasting shifts in culture, leadership behavior, and ways of working, and consults with project teams, building their change capability so each team owns the success of its change.

Success requires seeing the whole system, diagnosing what is helping or getting in the way of change, and knowing when standard change management is enough and when the challenge calls for something more.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX. Relocation assistance is available for this position.

What you'll do:

• Leads the people and organizational side of Technology’s transformation, partnering across functions to turn the Technology strategy into lasting shifts in how leaders lead, how teams work, and how decisions get made.
• Develops and integrates change strategy across a portfolio of initiatives tied to a USAA Strategic Priority. Identifies impacted audiences, integration points, dependencies, and barriers, and assesses the impact of the portfolio.
• Serves as a trusted advisor to senior executives. Coaches and influences them to lead change in a highly matrixed organization and facilitates leadership discussions that build alignment and clarify priorities.
• Consults with project teams and influences their change plans. Guides them in driving change effectively, assessing change impact, and delivering stakeholder engagement, communications, training, and adoption support, so each team owns the success of its change and stays aligned to the Technology strategy.
• Facilitates partnerships that support change. Brings together partners across HR, Communications, Learning, Strategy, and Risk, and helps project teams engage change management and readiness resources.
• Helps Technology teammates navigate their own changes as part of Technology’s transformation, with practical support, clear communication, and readiness.
• Uses employee insights, data, and business results to evaluate progress, refine strategies and best practices, and improve adoption.
• Develops scalable, reusable change tools, such as templates, stakeholder assessments, and communication plans, that the team and project teams can use.
• Coaches and develops change partners. Matures the change management discipline and builds organizational change capability through thought leadership.
• Identifies and manages risk, including transformation risks such as leader alignment, workforce disruption, and culture. Operates in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; or four years of relevant education, training, and/or professional experience in lieu of a degree.
• An advanced degree in organizational development, organizational psychology, business, human resources, leadership, behavioral science, or a related field is preferred but not required.
• Eight or more years of relevant experience in business consulting disciplines such as change management, organizational design or development, communications, human resources, or management consulting, including at least four years in change management. With an advanced degree, six years of related experience, including four years in change management.
• Professional change management certification (for example, CCMP or Prosci).
• Expert knowledge of change management and overcoming resistance to change, including consulting with project teams. Working knowledge of project management methodologies.
• Extensive experience as a trusted advisor to senior executives, using emotional intelligence, business judgment, and organizational savvy to navigate ambiguity and lead through influence across organizational boundaries, without direct authority.
• Advanced written and verbal communication, consulting, and facilitation skills, including framing complex issues, constructively challenging assumptions, leading difficult leadership conversations, and developing clear messages and materials for audiences from employees to senior executives.
• Proven experience leading the people and organizational side of a complex, large-scale transformation, including shifts in culture, leadership expectations, or ways of working. Has set change strategies, executed them successfully, and supported leaders and employees through the change, using organizational effectiveness practices such as operating model activation, role clarity, and decision effectiveness.
• Experience diagnosing organizational needs and systemic barriers across strategy, leadership behavior, culture, structure, talent, processes, and incentives, and to recognize when proven change management is sufficient and when a broader intervention is needed.
• Experience defining desired leadership and workforce behaviors and reinforcing them through organizational expectations, routines, systems, decisions, and leader practices.
• Working knowledge of risk and regulatory requirements and experience operating within a highly regulated environment.

What sets you apart:

• Certification in organizational development, organization design, coaching, or facilitation.
• Move comfortably between enterprise-level advisory and hands-on project work, seeing transformation as an organizational system challenge
• Diagnose before proposing solutions, knowing when an issue calls for change management and when it calls for a different organizational intervention, and navigate ambiguity by applying standard methodology where it fits and adapting where it does not
• Translate where the transformation is headed into specific leadership and workforce behaviors that support business strategy, and change the conditions around employees instead of just asking them to change
• Integrate multiple disciplines by partnering with other functions in ways that respect their expertise and ownership, and measure progress through organizational and business outcomes
• undefined

Compensation range: The salary range for this position is: $127,310.00 - $243,340.00.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.