Job Description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Group Chief Operating Office (GCOO) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Transformation Services combines global expertise and technology to help keep us ahead of the competition.

Transformation Services is part of the GCOO Change Execution, delivering initiatives to simplify the GCOO operating model and in partnership with the Business COOs, drive transformation activity across business lines. GCOO Transformation Services is accelerating and delivering effective change globally, with capabilities across consulting, programme/project management, business analysis and portfolio management.

We are currently seeking a high caliber professional to join our team as a Strategic Change Director.

Principal Accountabilities:

The purpose of the Strategic Change Director role is to lead large pools of change specialists managing projects and programmes across multiple locations, from a cost, capability and delivery perspective as well as successfully lead, shape and deliver large scale complex change from design to delivery.

The Strategic Change Director needs to be an energized, ambitious and high performing change leader who operates at the highest levels of professional capability in the banking or professional services industries:

• Driven – demonstrate a proactive professional service ethic, and use it to drive results
• Smart – be a fast-learning problem solver who is comfortable with ambiguity
• Credible – display high EQ and excellent communication skills, able to navigate a complex organisation, develop domain knowledge and influence stakeholders
• Skilled – have broad mastery of end-to-end change management skills, in particular, Agile

The role holder is expected to be a ‘trusted advisor’ to senior executive leaders across HSBC, with whom they are partnered by identifying opportunities, constructively challenging conventional thinking, ensuring the customer and colleague outcomes shape the design, and then helping to prioritise and drive the execution of their change needs with a focus on delivering the desired customer, colleague, operational, and regulatory / financial outcomes.

The role holder is accountable for making complex HSBC-wide decisions, delivering high value financial improvement initiatives or regulatory outcomes, and creating an environment for development and capability uplift within the Transformation team.

They will support the Global and Regional Head of GCOO Transformation Services in creating and leading a world class change organisation which is recognised as market leading. They will drive key programmes and both global and regional initiatives in line with the objectives and priorities of the function.

At a site level, the role holder will be responsible for ensuring the day-to-day management of all teams on site, collectively managing the upskilling and capability development.

They will also be responsible for the delivery of quality resource in a timely manner, creating an environment for the development of capability of our people for Transformation Services priority activities, creating and sustaining a pool of talented execution specialists.

The role holder will need to be conversant with all facets of the change process including co-creating business cases and justification for initiatives, initiation of change, designing an approach and plan, designing the solution and its impact on the operating model, programme management, business analysis, change adoption and implementation needs, as well as ensuring outcomes and benefits materialize.

They will need to be well informed about emerging technology and innovation, and how this can be applied to solve challenges and improve the quality, efficiency and effectiveness of the bank, and customer and colleague experience.

The role holder is accountable for ensuring there are the right skills to deliver in their teams, and that the performance of our strategic partners meets the necessary standards to shape and deliver the required change outcomes. They will be responsible for managing costs of change, headcount, risks and issues.

Requirements

Knowledge

• Outstanding knowledge of end-to-end change disciplines – functionally, operationally and financially
• A broad, enterprise-wide view of the business and varying degrees of appreciation for strategy, capabilities, enabling technologies, and governance
• Very strong knowledge of the external environment – regulatory, political, competitors, innovation etc.
• Outstanding understanding of HSBC Group structures, values, behaviours, processes and objectives
• Good working knowledge of functional area in an operational or consulting capacity

Experience

• Proven ability in successfully identifying, designing and implementing large-scale, complex global / regional change initiatives
• Proven experience of operating iterative delivery techniques at scale
• Proven experience of positive, challenging interactions with Senior Executives across the group
• Proven ability in working across multi-disciplinary and multi-cultural diverse work environments
• Strong analytical background and proven ability in analytical rigor, including being able to contextualize data into business activities and conclusions
• Evidence of successfully managing financial plans
• Successful experience in developing and retaining critical talent and building an effective leadership team

Capabilities

• Outstanding relationship management and influencing skills – up to Board level
• The ability to recognise structural issues within the organisation, functional interdependencies and cross-silo redundancies
• The ability to apply architectural principles to business solutions
• The ability to visualise and create high-level models that can be used in future analysis to extend and mature the business architecture
• Experience modeling business processes using a variety of tools and techniques
• Outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels
• High level of drive and motivation to ensure successful delivery of complex transformational initiatives
• Ability to leverage resources available to achieve goals
• Outstanding organizational and planning skills in order to cope with multiple large-scale responsibilities

Qualifications and Accreditations

• Degree in related field or commensurate practical experience
• Industry recognized technical certifications i.e. PMP, CBAP, MSP, Change Management, ACP (Optional), Master Black Belt – Six Sigma (Optional), TOGAF (Optional)

When applying, please submit a full resume and attach your appraisal reports for the last two years. Your local internal application policy should also be followed.

What we offer

The pay range for this role is 36,350–54,525.

Additional car allowance in the amount of 7,663 PLN (monthly, gross).

Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing

• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Cafeteria platform
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery and kindergarten discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking

In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: hr.krakow.pl@hsbc.com