Job Description

Help shape how Card Risk performance is measured, governed, and communicated across the business. In this role, you’ll support highly visible reporting deliverables, strengthen controls and validation routines, and partner closely with Technology and Risk Architecture to resolve issues and enhance reporting platforms. You’ll gain broad exposure to portfolio management, collections, recession readiness, acquisitions, and consumer health insights. If you’re analytical, detail-oriented, and motivated by impact, this is an opportunity to build a strong risk analytics and reporting foundation.

As a/an Card Risk Analytics and MIS Reporting - Associate in Card Risk Reporting (Card Risk Analytics & MIS Reporting), you will support the end-to-end execution of Card Risk reporting and MIS deliverables through strong operating discipline, data stewardship, validation routines, and effective partnership with Technology and key stakeholders.
You’ll help ensure reporting is accurate, timely, well-controlled, and clearly documented—while contributing to enhancements in processes, tools, and reporting content. This role provides meaningful visibility through ownership and support of key management information outputs, including highly visible MIS deliverables such as the Card EMR.

Job Responsibilities:

• Maintain and track team and BCBS deliverables, including SLA adherence, milestones, and validation checkpoints.
• Execute reporting change management and validation processes, ensuring required evidence and artifacts are complete and audit-ready.
• Validate recurring and ad hoc reporting outputs by performing data checks, trend reviews, and reasonability assessments to identify anomalies early.
• Support data management activities using RAS, building working knowledge of data sources/inputs and best practices for data documentation and lineage.
• Assess data criticality and help define business requirements for data quality rule monitoring, including review and disposition of rule breaches.
• Investigate report and data issues, coordinating with IT/Technology partners to diagnose root causes and drive timely resolution.
• Manage the Card Risk Reporting Portal user lifecycle, including user registration, access provisioning, and access maintenance.
• Coordinate with Risk Architecture on UAT planning and execution for portal releases, including test case support and validation of release outcomes.
• Create and maintain periodic MIS reporting and respond to ad hoc requests with clear, well-structured analysis and outputs.
• Own components of highly visible MIS deliverables (e.g., Card EMR), ensuring accuracy, consistency, and timely distribution.
• Document processes, controls, job aids, and reporting procedures to improve standardization, transparency, and operational resilience.

Required Qualifications, Capabilities, and Skills:

• Hold a BA/BS and have minimum 1 years of experience in business management, project management, analytics, reporting, or a related role.
• Demonstrate experience working with data (e.g., sourcing, validating, reconciling, or documenting data for reporting/analytics use).
• Apply strong analytical, interpretive, and problem-solving skills to translate complex issues into practical solutions.
• Exhibit strong attention to detail and a controls mindset, with ability to follow procedures and maintain high-quality evidence/artifacts.
• Communicate clearly in writing and verbally, with the ability to summarize findings and present to senior stakeholders.
• Prioritize effectively and perform under pressure while meeting deadlines for recurring deliverables and time-sensitive requests.
• Collaborate well across teams (Business, Technology, Risk Architecture) to resolve issues and execute change initiatives.
• Use Microsoft PowerPoint proficiently to create clear, executive-ready materials.
• Use Microsoft Excel proficiently (e.g., pivot tables; Essbase experience).

Preferred Qualifications, Capabilities, and Skills:

• Leverage SAS and/or Python for analysis and reporting automation; experience with Alteryx and/or Tableau.
• Bring experience with requirements documentation, process documentation, job aid development, and change management.
• Support UAT testing, test execution, and release validation for reporting platforms or data products.
• Perform data validation and data quality monitoring, including investigation and disposition of rule breaches.
• Demonstrate familiarity with risk management and governance concepts and operating procedures.
• Show knowledge of data reporting practices (e.g., MIS reporting, report distribution controls, metric definitions, and documentation standards).
• Possess credit card/consumer lending business knowledge (e.g., acquisitions, portfolio management, collections, or consumer health indicators).

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans