Job Description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Qualifications

• 2+ years of experience within the following: Sales Support / Sales Administration / High-profile Customer Engagement
• Understanding of legally binding contractual language and terminology
• Proven ability to exercise independent judgement in a high volume, high pressure, deadline driven environment.
• Interpersonal skills to interface effectively with the necessary stakeholders.
• Capacity to analyze system ability to complete customer requests.
• Proactively identify areas of risk in project execution to management and escalate as appropriate.
• Work collaboratively with other team members from different disciplines and backgrounds.
• Excellence in professional verbal and written communication skills
• Advanced level understanding of MS Office and Adobe products:
  • Import/export of data, mail merge
  • Excel: basic formula creation, pivot tables, and v-lookup
  • PowerPoint: creation of presentations
  • Outlook: create address books, groups, auto-response, mail rules, shared mailbox, calendar, and task management
  • SharePoint: navigation and functionality
  • Teams: chat functions, calls, & meetings
  • Adobe: editing & digital signatures

Responsibilities

• Collaborate with internal and external stakeholders to ensure optimized customer experience.
• Work closely with Strategic Account Managers (SAMs) to retain relationships and build customer loyalty
• Ensure all organizational and operational tasks are completed according to company standards.
• Maintain a comprehensive understanding of Ritchie Bros. insights, services, and transactional solutions.
• Partner with Strategic Account Managers on cross-selling activities to support growth of the customer’s portfolio.
• Resolve customer questions and concerns relating to solutions menu.
• Prepare contractual agreements between Ritchie Bros. and customers for products or services.
• Manage sensitive and confidential information.
• Facilitate insights, services, and transactional solutions.
• Identify internal business partners and act as a liaison for Strategic Accounts.
• Perform other duties as assigned.

Join the A-Team and experience the A-Life!