Job Description

• Build and maintain strong relationships with Key Account customers at decision-making level.

• Act as the key liaison between customers and internal teams to ensure smooth operations and service delivery.

• Manage tender and bidding processes, including rate negotiations and contract agreements.

• Prepare quotations and maintain accurate rate filings in service contracts or agreements.

• Collaborate with Business Units to secure competitive pricing, optimize capacity, and support long-term growth.

• Resolve customer issues by coordinating with internal stakeholders across Logistics, Finance, and Customer Service.

• Monitor customer performance and relationships using CRM tools and regular business reviews.

• Partner with global and regional teams to expand networks and align on targets.

• Drive revenue growth by motivating stakeholders and ensuring achievement of agreed targets.

• Prepare performance reports and provide updates to Head Office and Key Account Management.

Requirements

• Bachelor’s degree in Shipping, Logistics, Business Administration, or a related discipline.

• Solid background in shipping with a strong understanding of industry terms and practices (mandatory).

• Minimum of 5 years’ relevant experience in shipping lines, carriers, or freight forwarding.

• Proficient in Microsoft Office applications (Excel, PowerPoint, Word).

• Fluency in both written and spoken English and Chinese.

• Strong communication skills with the ability to think independently and strategically.

• Excellent interpersonal skills; customer-focused, presentable, and solution-oriented.

• Strong team player with the ability to motivate colleagues and manage workloads under tight deadlines.

• Adaptable and able to perform effectively in a fast-paced, changing environment.

• Willingness to travel and participate in client engagement and networking activities when required.

• Proven experience working with global and regional Key Accounts, particularly top-tier customers.