Job Description

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

The Strategic Accounts Executive is responsible for all issues relating to the Strategic Accounts that he/she manages. The main purpose of this role is to take all necessary actions so that the client will renew its fleet with Ayvens. To achieve this he/she must ensure that the client is managed according to the agreed SLA and in line with Ayvens' strategy. To be successful in this position, he/she must develop the relationship with all DMU members and must take initiatives to demonstrate to the clients the value addition that Ayvens brings with its products and services.

Furthermore he/she must optimize the profitability of the clients he/she manages and where applicable, try to increase penetration.

KEY ACCOUNTABILITIES

· Monitor all daily requests from accounts and ensure that they are handled within the timeframe defined by the SLA.

· Handle RFQ and follow up quotes until they are closed. Steer volume according to guidelines.

· Take ownership of all client complaints and ensure they are resolved within agreed performance standards.

· Ensure that all client data and interactions are recorded in the CRM tool.

· Conduct visits to all the clients as defined in the Sales Manual and the annual Sales Plan.

· Follow closely developments in the LTR and Car market including competition.

· Build solid relationships with all the members of Client’s DMU and focus on increasing Customer Satisfaction and Loyalty Index.

· Develop in cooperation with line manager an annual Strategic Plan for every account and ensure timely implementation.

· Have a clear insight of client’s performance including profitability and take initiatives to improve it in cases that it is below average.

· Improve Customer Experience in order to reinforce Customers’ satisfaction and Loyalty Index by suggesting improvements in processes products and
systems.

· Identify threats for the client and develop an appropriate defense plan.

· Actively participate in any ad-hoc projects/team activities as may be required.

· Obtain in depth knowledge of all products and market propositions of Ayvens and keep abreast of all developments and updates related to them.

· Actively participate in the launching of new products and services.

· Coordinate marketing activities including client events.

· Be a role model for Ayvens value and culture.

· Monitoring & Reporting.

· Meet all agreed SLA’s and Key Performance Indicators (KPI’s).

REQUIRED KNOWLEDGE & QUALIFICATIONS

Hard Skills

• University Degree (preferably in Economics, Business or Finance)

• Professional experience with a minimum of five (5) years in an equivalent level, preferably in B2B services

• Very Good knowledge of Ms Office ( Excel, Powerpoint)

• Excellent communication skills both written and oral

• Very good command of the English language

• Challenger with strong negotiation skills

• Ability to use common sense in problem solving

• Be able to work under pressure and take fast decisions

Soft Skills

• Customer Service Mentality

• Effective on rapport building

• Ability to present effectively.

Why Ayvens?

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.