Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Enterprise Technology, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
This role can operate remotely within the US OR be based out of one of our major US office locations - Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA.
The Strategic Account Manager owns and grows TELUS Digital's relationships with our U.S. healthcare clients — health plans, PBMs, healthcare services organizations, and other regulated healthcare enterprises. You're the person who connects client priorities to what TELUS Digital can deliver across CX, digital, AI, and transformation.
This isn't an account administration role. We need someone who can build real relationships with senior client stakeholders, understand what's driving their business, and turn that understanding into a growth strategy the rest of TELUS Digital can rally behind.
Build and keep current a full account plan for each client you own, including objectives, stakeholder strategy, growth priorities, and risks. Stay on top of the client's business direction, the market pressures they're facing, and how their competitive landscape is shifting. You're the internal expert on this account — TELUS Digital leadership should be able to come to you for the real picture.
Build trusted-advisor relationships across the client organization, not just with your day-to-day contacts. Keep a working map of decision-makers, influencers, and advocates, and know where the gaps are. Set a regular cadence of executive and operational touchpoints, and get in front of clients in person when it matters. Coordinate how Account Management, Operations, Sales, and Digital show up to the client so the message stays consistent.
Spot whitespace by genuinely understanding the client's business, not by running a standard sales playbook. Turn client problems into opportunities that create measurable value, and build a preference for TELUS Digital before an RFP ever gets written. Keep a live pipeline with real opportunities, stakeholders, next steps, and timing, and hit your revenue, retention, and expansion targets.
Develop solid working knowledge of what TELUS Digital offers — CX/BPO, digital, AI, automation, analytics, and transformation — and connect it to specific problems your client is dealing with. Bring in the right subject matter experts when you need them, but stay the one who owns the overall relationship. The goal is to be seen as a transformation partner, not just an outsourcing vendor.
Be clear about where Account Management's responsibilities end and Operations' begin, and don't duplicate work. Make sure Operations understands the account strategy and what's driving the relationship. When something goes wrong for the client, help drive it to resolution and hold the right people accountable, without becoming the delivery manager yourself. Keep Operations, Digital, Sales, Finance, Solutions, and Compliance aligned around the account.
Own what you commit to, with clients and internally. Push issues to resolution instead of just delegating them and hoping. Close the loop, confirm things actually got done, and communicate outcomes. Get ahead of client concerns before they turn into escalations.
8+ years in enterprise account management, client leadership, or strategic sales
Experience managing complex relationships with Fortune 500-caliber clients
U.S. healthcare experience strongly preferred — payer, PBM, healthcare services, or health tech
A track record of building senior executive relationships and operating as a trusted advisor
Experience building and running strategic account plans
A history of growing existing enterprise accounts, not just landing new ones
Solid grounding in digital transformation, AI, CX, BPO, or technology-enabled services
The ability to get cross-functional teams moving without having direct authority over them
Strong executive communication and presentation skills
Willingness to travel regularly to see clients in person
You don't need to be the clinical or technical expert in every area, but you do need enough healthcare fluency to hold your own with client executives, including:
U.S. health plan and payer operations
PBM and pharmacy services
Medicare and Medicaid
Member and provider experience
Claims and back-office operations
Healthcare regulatory and compliance basics
Stars, HEDIS, and CAHPS quality measures
Digital and AI applications in healthcare
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
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TELUS Digital crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients’ products and services, and visionary technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of end-to-end, integrated capabilities include digital IT services, such as cloud solutions and AI-fueled automation, trust and safety services, AI data solutions, including expertise in computer vision, and front-end digital design and consulting services. Fuel iX™ is TELUS Digital’s proprietary GenAI engine at the heart of our innovation, helping enterprises advance their GenAI pilots to working prototypes and production at scale, quickly, securely and responsibly across multiple environments, applications and clouds.
Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to fuel remarkable outcomes and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work.
