Strong customer relationships take more than dependable service. They require someone who understands the customer’s business, asks the right questions, and turns commitments into results.
TCI Transportation is looking for a proactive Brokerage Strategic Account Manager to own the health, retention, and growth of assigned brokerage accounts. You’ll build relationships with executive decision-makers and operational teams, resolve challenges, and identify opportunities to expand the partnership.
This role combines day-to-day customer ownership with long-term account strategy. We’re looking for someone who can lead a meaningful customer conversation, recognize risks early, and follow through with a clear plan.
🤝 Own the Customer Relationship
Serve as the primary point of contact for assigned brokerage accounts. Understand each customer’s immediate needs and long-term priorities, and keep service aligned with their expectations.
💬 Lead Conversations That Move Business Forward
Set clear meeting agendas, uncover customer challenges, address objections, and confirm next steps. Understand how decisions are made, engage executive sponsors, and establish a shared definition of success.
📈 Grow Existing Accounts
Identify and pursue opportunities for additional lanes, expanded service lines, and contract extensions. Connect customer needs with solutions that strengthen the relationship and grow the business.
📊 Turn Performance Into Meaningful Discussions
Monitor account results against agreed performance measures, including on-time performance, cost-per-mile, safety compliance, and driver satisfaction. Lead quarterly business reviews that demonstrate value, address risks, and highlight growth opportunities.
🛠️ Resolve Issues & Improve Service
Partner with Operations, Safety, and Pricing to address service challenges, implement solutions, and proactively improve account performance. Keep customers informed about service changes and new solutions relevant to their business.
💻 Keep Account Strategy Clear & Actionable
Maintain accurate CRM records covering decision-makers, account risks, growth opportunities, and upcoming customer interactions. Participate in forecast and pipeline reviews prepared to discuss renewal risks, expansion opportunities, and actions underway.
🚀 Support Successful Customer Launches
Coordinate onboarding and account transitions with internal teams. Document the scope, nurture the relationship, and evaluate outcomes after launch to ensure expectations translate into execution.
Education & Experience: A bachelor’s degree in Business, Supply Chain, or a related field is preferred; or at least three years of account management experience in logistics, brokerage, or transportation services.
✈️ Travel: You must be able to drive to customer locations and travel locally and out of state as needed for customer meetings and business reviews.
Your work will help customers see the value of their relationship with TCI—not just through service results, but through informed conversations, proactive improvements, and thoughtful account planning.
You’ll have the opportunity to strengthen customer loyalty, protect existing business, and create new opportunities within your accounts, while working closely with the teams responsible for delivering on those commitments.
Bring your transportation knowledge, customer focus, and strategic mindset to TCI. Apply today for our Brokerage Strategic Account Manager opportunity in North Richland Hills, Texas!
TCI Transportation is a family-owned company that has been serving customers since 1978. Through dedicated transportation, freight brokerage, truck leasing and rental, and fleet maintenance, our teams connect the people, equipment, and expertise that help businesses keep moving.
Our core values—Dedicated, Positive, Innovative, Ethical, and Accountable—guide how we serve customers and work with one another. We believe in going the extra mile, approaching challenges with a solutions-focused mindset, doing the right thing, and following through on our commitments.
At TCI, strong partnerships start with dependable people. We value team members who communicate clearly, take initiative, support their coworkers, and take pride in delivering service customers can trust.
Bring your expertise, your initiative, and your commitment to building lasting relationships—and help keep TCI moving forward.
Family-owned since 1978, TCI delivers nationwide transportation, logistics, leasing, and fleet solutions with a personal touch. With 1,900+ team members and 25+ U.S. locations, we combine expertise, 24/7 service, and a people-first culture to keep supply chains moving—every mile of the way.
TCI Transportation offers Dedicated Transportation Services, Truckload Transportation, Expedited LTL Services and Freight Brokerage Services.
TCI is headquartered in Commerce, CA and has branches in Commerce, Fontana, Bakersfield, Stockton, Phoenix, Las Vegas, NV and offices in Georgia and Texas.
TCI Leasing is part of the Nationalease Network, which has over 700 partner locations nationally providing a national competence to TCI. Our Nationalease membership ensures TCI customers extraordinary value by leveraging the purchasing power of over 525,000 vehicles. TCI Leasing will continue to focus on its commitment to its many customers that span the western states and many diverse industries, and will continue to count on a robust national organization of independent leasing companies in order to provide enhanced value and service.
