We are currently looking for a commercially focused Account Manager. You will be responsible for the commercial management of Tuum’s strategic existing customers after go-live. The role ensures continuity of the commercial relationship throughout the customer lifecycle by managing renewals, commercial negotiations, pricing discussions and expansion opportunities, while partnering closely with Technical Customer Success Managers who are responsible for operational customer success.
The role serves as the primary commercial counterpart for strategic accounts and collaborates closely with Sales, Legal, Finance, Marketing, Customer Success and Executive Leadership.
Own commercial relationships for assigned strategic customers.
Lead renewal planning and execution.
Manage pricing discussions and commercial negotiations.
Manage contract lifecycle (renewals, amendments) with Legal and Finance.
Support commercial account planning.
Identify and coordinate expansion opportunities; support renewal and commercial discussions.
Executive Relationship Management
Build trusted relationships with executive sponsors.
Participate in executive business reviews.
Understand customer business priorities and strategic objectives.
Maintain executive engagement between major milestones.
Customer Success Collaboration
Partner with Technical Customer Success Managers throughout the customer lifecycle.
Participate in Quarterly Business Reviews for strategic customers.
Support commercial discussions arising from customer health reviews.
Ensure smooth transition from operational discussions into commercial engagements.
Provide commercial guidance and support to Technical Customer Success Managers across the wider customer portfolio, including advice on pricing approaches, contract amendments, expansion opportunities and commercial strategy where required.
Cross-functional Collaboration
Work closely with Sales to ensure seamless post-sales commercial ownership.
Partner with marketing to develop references, case studies, and advocacy programmes.
Partner with Product to understand customer strategy and future growth opportunities.
Coordinate with Legal and Finance on contractual matters.
Continuous Improvement
Analyse customer data and feedback to identify trends and opportunities for improvement.
Drive process improvements to scale customer success operations.
Stay aligned with industry trends, regulatory themes, and the competitive landscape to advise customers proactively.
Tuum frees financial institutions from legacy constraints, empowering them to operate with the speed and agility of a modern tech company.
Our cloud-native, API-first core banking platform is built for strategic modernization, rapid innovation, and limitless scale. Modular by design, Tuum enables banks, fintechs, EMIs, and brands to launch and expand digital financial services without disruption, whether introducing new lending products, scaling Banking-as-a-Service, powering real-time payments, launching digital wallets, or delivering fully Sharia-compliant Islamic banking.
With Tuum, institutions can address their most pressing challenges first, such as launching a new lending proposition, modernizing payments, or enabling cross-border expansion and then progressively replace legacy systems at their own pace. This step-by-step approach minimizes risk, accelerates ROI, and builds a foundation for long-term growth.
Serving institutions across the globe, Tuum combines deep functional richness with unmatched flexibility, enabling organizations to innovate rapidly, scale across regions and currencies, and future-proof operations with a platform engineered for high performance and resilience.
Banking without limits.
