Job Description
The next step in your career starts here…
- Autonomy, flexibility and career progression with Coates
- Be backed by a national market leader with local support
- Quarterly bonuses, tool of the trade vehicle and flexible work options
Based in Belmont and reporting to the Sales Manager – Markets, this pivotal role is about more than account management.
You'll take strategic ownership of a portfolio of major customer accounts across construction, mining and government sectors throughout Western Australia. Success in this role comes from building long-term partnerships, identifying opportunities for growth, leading commercial discussions and working closely with operational teams to deliver outstanding customer outcomes.
Key responsibilities
- Own the customer relationship – Be the senior point of contact for strategic accounts and drive engagement across all levels of the customer organisation.
- Be the face of Coates – Build trusted partnerships, understand customer challenges and align Coates' solutions to support operational success.
- Think strategically – Develop and execute account growth plans and customer engagement strategies that deliver long-term value.
- Drive growth – Increase share of wallet, identify project opportunities and grow revenue within existing customer relationships.
- Collaborate for success – Work closely with operational, sales and support teams to deliver exceptional customer outcomes
- Stay connected – Travel across WA as required to strengthen relationships, identify opportunities and maintain visibility across your customer portfolio.
What you'll get in return
- Base salary + super + quarterly incentives
- Fully maintained tool of the trade vehicle
- Flexible working options - Let’s discuss what works best for you
- Career development and progression pathways
- Employee discounts, benefits and wellbeing program including Fitness Passport
- Purchased additional leave program
- Novated leasing and salary sacrifice
- 12 weeks Paid Parental Leave in addition to the Government parental leave scheme
- Volunteering opportunities through the Coates Foundation
What you'll bring to the role
- Experience managing and growing strategic or major customer accounts within construction, mining, industrial, logistics, manufacturing, government or related sectors
- Demonstrated success building long-term customer partnerships and growing revenue within existing accounts
- Experience managing large, multi-site customer relationships across a state-wide, multi-branch or national footprint
- Strong commercial acumen, including contract negotiations, tenders, pricing reviews and strategic account planning
- Proven ability to work collaboratively with operational, sales and support teams to deliver successful customer outcomes
- Strong negotiation, influencing and stakeholder management skills
- Experience in a Key Account Manager, National Account Manager, Strategic Account Manager, Major Account Manager, Business Manager or similar customer-facing commercial role
- Exposure to equipment hire, industrial services, transport and logistics, waste management, mining, industrial distribution, manufacturing or related sectors
- A proactive and self-driven approach with the ability to work autonomously and deliver results
Looking for more reasons to join Coates?
At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.
We're proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.
Our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.
Visit careers.coates.com.au to learn more about our values and opportunities.
Unlock your next career opportunity – apply today!
Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.
Coates. Equipped for you.
