Job Description

Affinity Waste Solutions is seeking a relationship-focused Strategic Account Manager (SAM) to maintain and grow existing customer relationships throughout the Tampa market.

This role is responsible for customer retention, account growth, renewals, operational alignment, and expanding service opportunities within existing multifamily partnerships.

The ideal candidate is proactive, customer-focused, organized, and skilled at building long-term relationships.

Essential Duties & Responsibilities

Account Management

• Serve as the primary point of contact for assigned accounts
• Conduct regular customer check-ins and property visits
• Address service concerns and escalations proactively
• Build strong long-term relationships with multifamily partners

Revenue Growth & Retention

• Renew existing customer agreements
• Identify upsell and expansion opportunities
• Increase utilization of bulk removal services
• Expand relationships within existing management groups
• Support long-term account growth initiatives

Customer Success

• Improve customer retention and satisfaction
• Conduct quarterly business reviews
• Reduce customer churn
• Ensure operational excellence and service consistency

Internal Collaboration

• Partner closely with operations and customer service teams
• Communicate operational issues proactively
• Ensure customer expectations are consistently met

Requirements

Qualifications

• 2+ years of account management or customer success experience preferred
• Multifamily industry experience preferred
• Strong relationship-building and communication skills
• Organized, responsive, and solution-oriented
• Ability to manage multiple customer relationships effectively

Compensation & Benefits

This role was built for serious earners. You will have multiple paths to make money and stack bonuses fast.

• Competitive base salary
• Commission tied to bulk sales
• Bonuses tied to renewals
• First-year large bonus opportunity based on total units closed and overall performance
• Car allowance and phone allowance
• Medical, dental, and vision
• Generous PTO
• Matching 401K
• Paid continued education
• Your earning potential is significant because your region has room to grow, and our national footprint gives you even more deals through cross-selling.

Performance Expectations

Success in this role will be measured by:

• Customer retention rates
• Contract renewals
• Expansion revenue growth
• Customer satisfaction scores
• Long-term account relationship growth

Affinity Waste Solutions is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.