Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Strategic Account Manager in Spain.

Join a fast-growing, remote-first technology environment where you will help enterprise customers maximize the value of advanced fraud prevention, payments, and compliance solutions. In this strategic and customer-facing role, you will act as a trusted advisor, combining account management expertise with solution-oriented problem solving to support clients across complex operational and technical challenges. You will collaborate closely with cross-functional teams including product, analytics, engineering, and compliance to deliver impactful outcomes and strengthen long-term customer relationships. This role offers the opportunity to work with innovative technologies, global clients, and evolving fraud and risk management strategies in a highly collaborative environment. It is ideal for a commercially minded professional who enjoys balancing technical understanding, strategic consulting, and customer success in a rapidly scaling organization.

Accountabilities:

• Serve as the primary point of contact for strategic customers, managing both day-to-day support and long-term relationship development.
• Develop a deep understanding of the platform’s products, technologies, and strategic capabilities to effectively guide customer success initiatives.
• Translate complex technical and operational challenges into practical, actionable solutions for customers and internal teams.
• Partner with analytics, product, engineering, and compliance teams to support fraud prevention, payments optimization, and risk management initiatives.
• Build, monitor, and communicate key performance indicators (KPIs) and success metrics to clients.
• Provide strategic recommendations and insights to support customer growth, operational efficiency, and long-term expansion plans.
• Support customers with best practices related to fraud prevention, compliance, AML, and KYC processes.
• Manage implementation coordination, stakeholder communication, and ongoing optimization of customer workflows and integrations.
• Proactively identify emerging fraud trends, operational risks, and improvement opportunities while communicating findings to customers.
• Contribute to continuous improvement initiatives by identifying ways to optimize processes, customer experiences, and operational efficiency.

Requirements:

• 7+ years of experience in Account Management, Customer Success, Risk Management, Solutions Architecture, or related customer-facing roles within B2B SaaS environments.
• Strong understanding of API integrations, technical products, and enterprise customer workflows.
• Experience within fintech, fraud prevention, compliance, AML, KYC, or payments-related industries.
• Excellent analytical and problem-solving skills, with the ability to interpret data and generate actionable insights.
• Proficiency with business intelligence and reporting tools.
• Strong communication and presentation skills, both virtually and in person, across technical and executive stakeholder groups.
• Ability to simplify complex technical or strategic concepts into clear customer-facing recommendations.
• Proven relationship management and stakeholder coordination abilities within cross-functional and distributed teams.
• Strong project management skills with the ability to balance multiple priorities and customer initiatives simultaneously.
• Continuous improvement mindset with a proactive and customer-centric approach to problem solving.
• Comfortable working independently in a fully remote and globally distributed work environment.

Benefits:

• Competitive compensation package including cash compensation, equity, and bonus opportunities.
• Fully remote and flexible work-from-anywhere culture.
• Flexible paid time off policy and year-end company break.
• Home office setup stipend for remote workspace equipment.
• MacBook Pro provided for work purposes.
• Monthly meal stipend and social meetup allowance.
• Annual health, wellness, and learning stipends.
• Health, dental, and vision coverage for eligible employees and dependents.
• Retirement contribution matching programs for eligible regions.
• Opportunity to work alongside globally recognized professionals in a rapidly scaling technology company.
• Collaborative, high-performance culture focused on ownership, flexibility, and professional growth.

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best! Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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