Job Description

The Strategic Account Manager (SAM) serves as a trusted advisor and primary point of contact for our healthcare payor clients. You will own a portfolio of strategic accounts, driving adoption of our solutions, ensuring client satisfaction, and identifying opportunities for growth. This is a highly visible role requiring strong relationship management, healthcare expertise, and the ability to thrive in a dynamic, start-up environment.

Duties / Responsibilities

Customer & Account Management

• Build and maintain trusted, long-term relationships with customers.

• Serve as the strategic point of contact, understanding client objectives, challenges, and how our solutions can best deliver value.

• Drive customer engagement, adoption, and satisfaction through proactive account management.

• Monitor client health and escalate risks to ensure retention and long-term success.

Renewals, Expansion & Contracting

• Lead renewal and expansion strategies within assigned accounts in collaboration with Sales.

• Manage the contracting process for assigned accounts, including overseeing renewals, coordinating terms, and ensuring timely execution of agreements.

• Strong understanding of payor contracts, with ability to read, understand and manage renewals.

Cross-Functional Collaboration

• Partner cross-functionally with internal teams (Product, Sales, Implementation, Support) to deliver solutions and resolve issues.

Executive Communication & Reporting

• Prepare and deliver executive-level presentations, quarterly business reviews, and outcome reporting.

Skills / Abilities / Experience / Minimum Qualifications

• 7+ years of account management or client-facing experience, preferably in healthcare analytics, SaaS, or healthcare technology.

• Direct experience working with providers or payors is required.

• Proven ability to manage enterprise relationships and drive strategic outcomes.

• Strong understanding of a CRM platform (i.e. Salesforce) to manage customer relationships, track activities, support tickets, and contracting.

• Strong critical thinking and creative problem-solving skills.

• Self-starter who thrives in a fast-paced, start-up environment.

• Excellent communication and presentation skills, with the ability to engage at the executive level.

• Flexible, adaptable, and collaborative working style.

• Bachelor’s degree in Business, Healthcare Administration, Analytics, or related field; advanced degree preferred.

Physical Requirements

• Ability to lift up to 10lbs and to sit for extended periods of time.

• Ability to travel as needed to support client engagements and meetings