Job Description

About New Aim and Dropshipzone:

New Aim is Australia’s largest and fastest-growing private ecommerce company. Dropshipzone is Australia’s B2B2C marketplace founded by New Aim in 2012. Dropshipzone been helping Aussie businesses start and scale with ecommerce. Launched by entrepreneurs for entrepreneurs, we’ve created an ecosystem that connects Aussie suppliers, retailers, and customers. At Dropshipzone, we’re reimagining the possibilities of ecommerce, introducing new technologies to democratise business ownership, and inspiring entirely new categories of business.

The Role:

As a Strategic Account Manager, you will strategically manage our key client relationships while identifying and driving opportunities for growth. This is a high-touch, commercially focused role that blends strategic account management with proactive sales, making you central to New Aim's revenue growth ambitions.

What You'll Do

Account Strategy & Sales

• Develop and execute customised sales plans, growth targets, and account strategies for each Tier 1 partner.
• Identify and proactively pursue upsell, cross-sell, and category expansion opportunities.
• Lead commercial negotiations, contract renewals, and pricing discussions.
• Design and present tailored promotional campaigns and growth initiatives.

Service & Escalations

• Manage after-sales Triage and Escalation with speed and precision.
• Provide bespoke solutions including fast-track after-sales support, sentiment monitoring, and price protection.
• Oversee pricing integrity and coordinate cross-functional responses to complex retailer issues.

Retention & Growth

• Drive retention by deepening retailer engagement across multiple product categories.
• Monitor account health indicators and intervene proactively to prevent churn.
• Collaborate with internal teams (Marketing, Product, Logistics) to deliver retailer-facing improvements.

Relationship Management

• Serve as the dedicated Account Manager and primary point of contact for strategic retailers.
• Conduct regular business reviews via phone, online and in-person meetings
• Build multi-stakeholder relationships across buying, operations, and leadership teams.

What You’ll Bring

• Commercial Pedigree: Minimum of 3+ years in strategic account management, B2B sales, or commercially driven customer success, with a proven track record of exceeding revenue targets.
• Industry Domain Expertise: Sophisticated understanding of e-commerce, retail marketplaces, or supply chain dynamics, ideally with exposure to dropshipping or wholesale models.
• Negotiation Finesse: Advanced ability to navigate complex commercial discussions and solve high-pressure problems with a solutions-first, data-driven mindset.

What You’ll Experience

• Impact-Driven Culture: The opportunity to influence a tech-driven local success story that is redefining the Australian e-commerce landscape.
• Corporate Benefits: Competitive remuneration packages, professional growth pathways, and exclusive staff discounts across our extensive product range.
• Diverse Professional Network: Work within a multicultural and collaborative environment that values diverse perspectives.

The Perks

• Free on-site parking
• Unlimited Freshly brewed coffee and fruits
• Generous employee discounts on over 7,000 products
• Company funded events, including end of quarter celebrations, the Biggest Morning Tea, Christmas event celebrations, etc.
• Internally funded team engagement activities such as team lunch, birthday celebrations, etc.
• Flexible working hours to avoid traffic
• Novated leasing