Job Description

Who We Are

West solutions connect people and organizations at the right time and in the right ways, making those mission-critical connections more relevant, engaging, and actionable – turning Information to Insight. As part of West’s commitment to investing in category-leading platforms that address evolving enterprise needs, we are pleased to introduce WestCX to our portfolio. WestCX will serve as the technology and innovation engine behind two distinct go-to-market brands: Mosaicx and TeleVox. WestCX strengthens our position in delivering AI-driven, omnichannel solutions that automate interactions and optimize engagements, improving efficiency and customer satisfaction. Together, the brands will collaborate to bring advanced technology and communication solutions to organizations seeking personalized engagement and experiences. Visit www.west.com to learn more.

Mosaicx is Hiring: Strategic Account Manager

About the Role:
As we push the boundaries of what's possible in customer experience technology, Mosaicx is seeking a dynamic Strategic Account Manager to drive our growth strategy. This pivotal role offers the opportunity to make an immediate impact at a rapidly growing company where you can establish your reputation as a key contributor to our success.

We're looking for a proven hunter with the desire to join an innovative growth company that continues to invest in the fast-moving customer experience industry. If you have a demonstrated track record in customer experience and contact center technology solution sales, we want to hear from you!

Key Responsibilities:

• Hunt and acquire new logo accounts to expand Mosaicx's market presence
• Execute and manage the complete sales cycle to generate new solution sales
• Develop and maintain expert-level knowledge of Mosaicx CX solutions and competitor offerings
• Identify and present compelling value propositions to drive additional solution purchases
• Research emerging industry trends to enhance Mosaicx's value proposition
• Establish yourself as a trusted advisor with deep industry and solution expertise
• Proactively manage pipeline with timely opportunity updates and monitoring
• Coordinate sales operations resources to improve sales cycle efficiencies
• Achieve assigned revenue quotas and growth targets

Required Qualifications:

• Bachelor's Degree in business, information technology, or related field
  • Equivalent professional experience may be considered
• 5+ years selling SaaS solutions in customer self-service (B2C), contact centers, or related areas
• Proven ability to close deals generating $500K-$1M in annual revenue
• Demonstrated success negotiating and closing complex mid-market to large enterprise deals
• Experience managing and growing accounts

Ideal Candidate Profile:

• New logo hunter with finance industry experience preferred
• Knowledge of CX (customer experience) and IBA (intelligent business automation)
• Knowledge of conversational IVA
• Experience in finance-related secure payments
• Hungry, motivated self-starter ready to drive new business growth

Essential Skills:

• Strong account relationship management and opportunity identification
• Ability to work independently with minimal supervision
• Excellent time-management and self-direction capabilities
• Superior relationship building and interpersonal skills
• Exceptional written and oral communication skills
• Experience delivering compelling presentations to large audiences
• Willingness to travel on short notice as business needs require

If you're ready to take on this exciting challenge and grow with a dynamic company at the forefront of customer experience technology, apply today to become part of the Mosaicx success story!

In addition to competitive pay, we understand that employee benefits are an important factor in your choice of where to work. That’s why we offer a comprehensive benefits program for you and your family.

• Medical, dental, vision insurance
• Health savings and flexible spending accounts
• Mental health and wellness program (EAP)
• Paid time off including vacation, holiday and sick time
• 401(k) retirement plan with company match up to 6% after one year
• Tuition reimbursement & in house learning platform
• Service awards. . . and much more

Apply today and be a part of Innovative Technology!

We have discovered the most effective way to create and maintain a global presence is to represent diversity in our workforce. Our company continues to thrive because we employ a unique group of diverse, talented individuals. It is our practice that no employee or job applicant be treated unfairly on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, disability, or any factor unrelated to sound business practice.