Job Description

Job Title: Strategic Account Manager

• Primary objective of the job:
  The Strategic Account Manager is responsible for achieving their sales target by devising sales strategies to promote and sell our GSM and ICT solutions to a set of named Strategic customers in both public and private sector. They serve as the liaison between Digicel and our client to ensure our customers’ requirements are met and they will maintain good business relationships by means of trust and integrity, along with excellent interpersonal skills and relationship management.
• Each of the named accounts the Strategic Account Manager works in will have a named Service Manager to support the customer’s needs. The Service Manager is responsible for day to day account management, the Strategic Account Manager will support the Service Manager as appropriate to ensure Digicel provides the highest level of service to our customers.
  

Main Duties and Responsibilities:

• Meets their monthly sales quota from new and existing assigned customer base and provides accurate and timely sales forecasts.
• Excellent verbal and written communication skills, including the ability to make presentations.
• Establish productive and professional relationships with key personnel in assigned customer accounts.
• Time management and prioritization skills to meet deadlines and close sales in a timely manner.
• Coordinates the involvement of company personnel, including support, service, and management resources, to assist them in successfully securing new business revenue from their customer base.
• To develop and maintain a deep understanding of Digicel portfolio of both GSM and ICT solutions.
• To maintain a high level of awareness of both local and market trends that could support new business development.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

Academic qualifications and experience required:

• A track record of high performance against quota
• Ability to demonstrate capability for solution based complex sales
• At least 3 years’ experience in ICT Sales or Telecoms
• A degree in IT, Marketing, Project Management and/or any related field