Job Description

About This role

We're seeking a new team member to join our growing team in delivering efficient and dependable cooling solutions to customers in the Midwest region. You will be responsible for managing our Field Service customers and management of our customer experience.

Step into a role at the forefront of a transformative operational change and growth in the HVAC industry. As part of this innovative team, you'll be responsible for leading changes, delivering solutions to our customers.

Key Responsibilities

• Set up all Warranty jobs and validate warranty status prior to setup
• Review Open Warranty jobs daily
• Complete all needed documents for Warranty claiming
• Complete claiming process within 10 days of Warranty completion
• Order any parts for warranty jobs
• Own warranty call with the warranty admin team and Area Managers
• Communicate with technicians regarding information needed for warranty
• Setup startup jobs same days as readiness notification provided
• Provide tech with all information needed for startup
• Setups abound connection case with the startup case
• Ensure abound connection case is set up, and IPs are updated for the tech to complete the process
• Provide schedule to Service Coordinator during S&O meetings related to start up and connections

This is an on-site role for someone that lives close to any of our offices in Cleveland OH, Novi MI, Dayton/Cincinnati OH, Louisville KY or Pittsburgh PA

Required Qualifications

• High School Diploma or GED
• 2+ years of working experience in customer service or service operations

Preferred Qualifications

• Excellent negotiation, communication, and interpersonal skills.
• Strong written and verbal communication skills
• Ability to work independently and collaboratively in a fast-paced environment.
• Knowledge of Service Bench
• Knowledge of Salesforce
• Knowledge of S4 / SAP
• EHS awareness
• Excellent customer relations skills
• A self-starter with a sense of time management