Job Description

Strategic Account Executive: Europe, Middle East, and Africa (EMEA)

Location: Remote (BST/GMT or CET time zones required to support EMEA business hours), preferred location in the UK

We exist to transform our customers and change lives

Who We're Looking For:

As the Strategic Account Executive for EMEA, you will serve as the main point of contact for customer success across the entire EMEA region. You'll own a portfolio of relationships where your consultative approach directly drives both customer transformation and RF-SMART's growth in this critical market. This role uniquely positions you as the primary RF-SMART connection for EMEA customers, requiring you to bridge continents and build lasting partnerships that turn customers into advocates. Your ability to understand complex business challenges, identify expansion opportunities, and orchestrate seamless experiences will directly impact our recurring revenue and market presence in the region.

What You'll Do:

Strategic Relationship Leadership

• Own the complete customer lifecycle for your EMEA portfolio, transforming initial relationships into long-term strategic partnerships that consistently renew and expand
• Orchestrate account strategy and growth by developing comprehensive plans that identify upsell opportunities, anticipate customer needs, and position RF-SMART as an indispensable partner
• Build executive relationships that give you access to decision-makers, enabling you to shape technology roadmaps and position RF-SMART solutions that drive measurable business outcomes

Revenue Growth & Pipeline Management

• Drive subscription renewals and expansion revenue that fuel RF-SMART's growth targets while ensuring customers realize continuous value from their investment
• Develop and maintain a robust sales pipeline that accurately forecasts opportunities and consistently delivers against revenue targets
• Negotiate contracts at senior levels, leveraging your business acumen to structure agreements that create win-win outcomes

Cross-Functional Collaboration

• Bridge time zones and teams to ensure EMEA customers receive responsive, seamless service by collaborating effectively with Customer Care, Support, and Pre-Sales resources
• Serve as the voice of the customer internally, providing clear communication to all departments about EMEA market needs, competitive dynamics, and growth opportunities
• Leverage internal resources strategically to orchestrate customer visits, deliver compelling presentations, and close complex sales cycles

Market Intelligence & Positioning

• Position RF-SMART competitively by maintaining deep knowledge of alternative solutions and articulating our differentiated value in ways that resonate with each customer's unique business context
• Develop customer advocates who become references and champions, amplifying RF-SMART's reputation across the EMEA market
• Stay ahead of industry trends within manufacturing and distribution sectors, bringing insights that help customers and RF-SMART evolve together

What You'll Bring:

• Bachelor's degree in business or related field (or equivalent work experience demonstrating your capabilities)
• Proven track record of meeting and exceeding sales targets in software or technology sales, with consistent top-level performance
• Consultative selling expertise that enables you to understand complex business needs, ask insightful questions, and position solutions in a business context rather than simply pitching features
• Relationship-building mastery with the ability to quickly build rapport, forge authentic connections, and maintain long-term strategic partnerships
• CRM proficiency with systems such as Salesforce, Oracle/Siebel, or NetSuite — you keep data current and use it to drive strategy
• Location/schedule flexibility to work hours aligned with BST/GMT or CET time zones, with willingness to accommodate occasional early or late calls to connect with US based team members and/or reach customers across the wider EMEA footprint (including the Gulf and South Africa)
• Strategic thinking and problem-solving skills that enable you to develop comprehensive account strategies, qualify opportunities effectively, and navigate complex sales cycles
• Executive presence and negotiation capabilities that allow you to present confidently to senior leadership and structure mutually beneficial agreements

Preferred Qualifications

• Experience with NetSuite or familiarity with ERP systems and their business impact
• Knowledge of manufacturing and/or distribution processes, supply chain challenges, WMS systems, and/or warehouse operations
• Previous experience managing accounts across international boundaries or working with EMEA markets, including cross-border/multi-currency or VAT-related considerations
• High technical acumen or experience selling software/hardware solutions to technical audiences
• Must be experienced with utilizing AI for opportunity generation and sales coaching

Why This Role Is Different

This isn't a typical account management position. You'll have true ownership of an entire geographic region, giving you entrepreneurial freedom to shape the EMEA customer experience. Your working hours give you meaningful overlap with both your EMEA customers during their business day and RF-SMART's US-based teams later in your afternoon, so you're rarely operating in isolation — but you'll also have quiet morning hours to focus on strategic planning before the rest of the organization comes online. You'll be building something meaningful — serving as the face of RF-SMART across an entire region where your relationships directly translate to customer transformations and company growth.

The role offers significant autonomy with strong support. While travel is limited, you'll have the resources and backing to orchestrate impactful customer visits and attend regional trade shows when strategic. You'll work alongside a collaborative Sales team that has each other's backs and Customer Care/Support partners who are committed to customer success.

Our Selection Process

Our thoughtful interview process is designed to be conversational and give you insight into our team and product. It typically includes an initial screening, a role-play, discussions with the hiring manager and sales leadership, conversations with team members you'd collaborate with, and a chance to demonstrate your consultative selling approach through a realistic scenario.

Why You’ll Love It Here: Working at RF-SMART means joining a culture that values growth, collaboration, and innovation. As a Strategic Account Executive, you'll work alongside a passionate team dedicated to making a difference—both for our customers and our employees.

Work Authorization / Visa Sponsorship: This role is preferably based in the United Kingdom. Candidates located elsewhere who are able to support the EMEA region will also be considered. RF-SMART does not offer visa or work permit sponsorship for this position. Applicants must have the legal right to work in their country of residence without sponsorship now and in the future.

General Information: The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer.

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