Job Description

Overview

Collaborate with brilliant minds who challenge, inspire, and elevate each other to new heights. In this Strategic Account Management IC5 role, you will focus on one of the most important health and life sciences customers in the United States portfolio, working alongside a dedicated Account Team Unit to advance their digital transformation and responsible adoption of artificial intelligence. You will have the opportunity to build deep, trust-based relationships with senior executives, connect Microsoft’s innovation to complex healthcare challenges, and orchestrate a multi-year customer strategy that aligns technology investments with business and clinical priorities.

You will lead the development and application of a long-term customer account plan grounded in a deep understanding of the healthcare industry, Providence’s business model, and their priorities across patient care transformation, operational efficiency, data and artificial intelligence innovation, security, and cloud modernization. Partnering closely with specialists, customer success, services, and partner teams, you will orchestrate the full Microsoft ecosystem to design and deliver high-impact solutions, remove blockers, and ensure that every engagement is aligned to measurable outcomes and customer satisfaction.

At Microsoft, our mission to empower every person and every organization on the planet to achieve more guides how we partner with customers to deliver trusted, impactful solutions. With a growth‑mindset culture, we innovate responsibly and measure success by shared progress, people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what’s next for everyone.

Responsibilities

Lead the development and execution of a multi-year strategic account plan for Providence, based on proven methodologies, to build a sustainable, long-term business portfolio and drive high-volume, high-impact opportunities aligned to goals, budgets, and forecasts.Orchestrate and mobilize a diverse, account-aligned virtual team across sales, customer success, services, partners, and technical roles to deliver an integrated customer experience, ensure execution of the account plan, and drive accountability for outcomes.Deepen executive-level relationships by engaging senior leaders and decision makers across Providence, proactively delivering industry and business insights, and positioning Microsoft as a trusted advisor on digital transformation and artificial intelligence-enabled innovation.Anticipate customer needs and satisfaction risks, identify root causes, remove blockers, and execute recovery and improvement plans that enhance overall experience, strengthen loyalty, and expand Microsoft’s strategic footprint in the account.Create and qualify new strategic opportunities by leveraging industry expertise and partner ecosystems, designing compelling value propositions and business cases that connect Microsoft’s cloud, data, security, and artificial intelligence solutions to Providence’s strategic objectives.

Qualifications

Required Qualifications

• Bachelor's Degree AND 10+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR Master's Degree AND 9+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR 13+ years experience in working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR equivalent experience.
• 6+ years experience making recommendations to and/or collaborating with mid-to-senior level executives.
• 8+ years experience closing large, complex agreements/deals.

Other Requirements

This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.

Preferred Qualifications

• Bachelor's Degree AND 13+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR Master's Degree AND 11+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR equivalent experience.

Strategic Account Management IC5 - The typical base pay range for this role across the U.S. is USD $133,000 - $222,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $170,300 - $239,800 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.