Job Description

This mission is to redefine customer success for modern enterprises

Team

At Planhat, we don’t talk about results—we get them.

We started with zero external funding and still operate with a bootstrapped mentality, we’ve built a business trusted by some of the world’s most ambitious companies.

We're building a new team to accelerate growth in the MSP and Telco sectors. A segment where we're gaining momentum in helping businesses scale customer success, drive revenue, and optimize operations using Planhat.

Most of our team have played a pivotal role scaling software startups from the ground up. We’re scrappy, resourceful, and unafraid to challenge industry giants. We thrive on experimentation and figuring things out as we go.

Trajectory

We like to think we’re creating one of the world’s most strategic and exciting business tools

Tens of thousands of users worldwide rely on Planhat daily to manage over 2.6 million customers. Planhat is already a trusted partner in the MSP and Telco markets, helping businesses scale operations, enhance efficiency, and realize their CX strategies.

You’ll figure out pathways into billion-dollar enterprises and globally recognized brands, driving measurable wins and helping clients achieve sustainable, post-sales growth.

As one of the first hires in this high-impact unit, you’ll play a pivotal role in shaping and scaling a team that will be central to Planhat’s next phase of growth.

We care less about the number of years you’ve worked and more about your commercial acumen, entrepreneurial mindset, drive, and achievements so far. We’re looking for someone who has:

• ‘Builder mentality’ You thrive in uncharted territory. Rather than waiting for direction, you take initiative, create your own playbook, and find opportunities others overlook.
• Results-Driven You exceed targets. You’re probably an overperforming AE who wants a tougher challenge, or a seasoned enterprise seller with a maverick streak, either way, you’re motivated by growth and impact.
• Business Savvy You get that every organization is different—especially when it comes to customer success. You’ve got the intuition to understand these unique dynamics, build trust, and solve tough commercial challenges alongside global business leaders.
• Ruthless Focus You don’t chase every shiny object. You go after what works, cutting through distractions, doubling down on your wins, and killing off what doesn’t bring results.