Job Description

Join us on a journey of endless possibilities

At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.

With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.

Learn more at www.stradaglobal.com

The role

This role will be responsible for processing, analysing, researching, validating, and supporting tasks related to the Strada Assist ticketing tool for the client’s employees, in accordance with the client’s service level agreements (SLAs). It also includes the support needed for the modules of Strada Portal and Strada Core.

Key Responsibilities

Technical Support: Provide in-house technical support for Strada Assist, Strada Portal, Strada Core or any other application under the team scope.
Analyse, prioritize, and resolve faults to completion.
Resolve tickets in accordance with SLAs and escalation procedures.
Issue Resolution: Diagnose and resolve software application issues following established procedures and methodologies.
Problem Analysis: Understand and analyse problems, proposing resolution paths.
Documentation: Ensure accurate and up-to-date documentation is maintained.
Continuous Learning: Stay informed about the latest technology trends beyond internal training.

Business-Related Skills

Infrastructure Administration: Strong skills in integrating networking, systems, and monitoring solutions, along with general IT maintenance skills.
Technical Support: Proven ability to support software and application technical problems.
Experience with Windows.
Experience with SQL.

Personal Skills

Communication: Excellent verbal and written communication skills in English.
Quality and Deadlines: High accuracy in terms of quality and adherence to deadlines.
Organization: Ability to organize work and prioritize tasks to meet deadlines with minimal supervision.
Autonomy: Ability to work independently while maintaining a strong commitment to the team and customer.
Analytical Skills: Strong analytical, problem-solving, and organizational skills.
Proactivity: Be proactive, dynamic, and flexible.
There could also be more responsibilities related to the role.

At Strada, our values guide everything we do:

• Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
• Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
• Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
• Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
• Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.

Benefits

At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.

Our commitment to Diversity and Inclusion

Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.

Diversity Policy Statement

Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter.

Authorization to work in the Employing Country

To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.