Job Description

We are looking for an organised and enthusiastic individual to support the delivery of Storyteq training and user adoption activities across a range of client accounts and platform implementations.

This role will sit within the Core Training team and will involve working closely with consultants, project teams, client stakeholders, and wider delivery teams to help ensure users feel confident using Storyteq and adopting new processes and ways of working.

The successful candidate will support a variety of training and adoption activities, including facilitating training sessions, creating learning materials, supporting User Acceptance Testing (UAT), and helping drive engagement throughout project rollouts.

The role will involve working across a mixture of clients, including supporting one high-profile global client on an ongoing basis.

Travel may occasionally be required to facilitate face-to-face classroom-based training sessions and client workshops.

Key Responsibilities

• Support the delivery of engaging Storyteq training sessions for clients and internal stakeholders across a variety of projects and programmes.
• Facilitate scheduled and ad hoc training sessions within both virtual and face-to-face learning environments.
• Adapt training approaches to support different audiences, user roles, and learning requirements.
• Support User Acceptance Testing (UAT) activities by working with consultants and project teams to create test scripts and supporting documentation.
• Assist with the creation and maintenance of training materials, including presentations, user guides, videos, quick reference materials, and supporting resources.
• Support the creation and coordination of training communications to aid project rollouts and user engagement.
• Help maintain training plans aligned to project timelines and delivery milestones.
• Monitor learner engagement and gather feedback to support continuous improvement of training delivery and user adoption.
• Collaborate with consultants, project teams, and stakeholders to support wider project objectives.
• Attend project meetings, workshops, stand-ups, and delivery forums where required.
• Provide support for training-related queries and user requests in a professional and timely manner.
• Providing cross-functional support and collaboration across the wider business to support operational and training needs specific to Storyteq.
• Maintaining and continuously updating internal training materials within the company’s internal learning platform.
• Managing and maintaining external client-facing training content within the public learning platform to ensure accuracy, consistency, and relevance.
• Support the tracking and reporting of training activity and learner engagement.
• Provide updates to internal teams and stakeholders on training progress and delivery activities.
• Use learner feedback and engagement insights to support improvements to training materials and delivery approaches.
• Work with project and account teams to identify potential risks, dependencies, or support requirements.

Requirements

• Previous experience within a training, learning, enablement, customer support, or client-facing role is desirable.
• Experience creating presentations, training materials, user guides, or learning resources is desirable.
• Exposure to User Acceptance Testing (UAT) activities or supporting project delivery environments would be beneficial.
• Confident presentation and communication skills, with the ability to engage groups within learning environments.
• Comfortable delivering both virtual and face-to-face classroom-based training sessions.
• Strong organisational and administrative skills with the ability to manage multiple tasks and priorities.
• A collaborative approach and willingness to work closely with cross-functional teams.
• Confidence in learning and working with new technologies and digital platforms.
• Good working knowledge of standard IT applications and presentation tools.

Benefits

Work’s a treat!

Perks at ITG — alongside a competitive salary, here's what you can look forward to:

• Time off that works for you — 25 days' holiday + bank holidays, a paid Wellbeing Day, flexible bank holidays to honour cultural or religious observances, and the option to buy or carry over up to 5 extra days.
• Flexibility & lifestyle — Smart Working with up to 40% from home, and after 12 months, the option to work from abroad for up to 90 days a year.
• Family & life milestones — Enhanced family friendly leave, 3 extra days for your wedding/honeymoon, and an Employee Assistance Programme whenever you need support.
• Financial perks — Pension scheme, Corporate Medical Cash Plan, electric car salary sacrifice scheme, and tax-efficient payroll giving to your favourite charities.
• Growth & recognition — Funding for professional qualifications, monthly Employee of the Month awards (£250 bonus), and referral bonuses of up to £1,500.
• Community & wellbeing — Regular Wellbeing Workshops, 30+ Wellbeing Champions, a paid Volunteer Day, and an online perks platform with discounts on top brands, days out, and gym memberships.

What next? Like what you see? Drop us your application and someone from our team will be in touch.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.

ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.

What next?
If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.

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