Job Description

When you join the StorQuest Self Storage family, you’re joining a different kind of storage brand—one built around helping each guest make room for what matters. As William Warren Group (WWG) companies, StorQuest and William Warren Properties (WWP) seek motivated individuals who bring fresh ideas, care about others, and thrive in a creative, inspiring, and collaborative environment.

How You’ll Make a Difference

At StorQuest, we help people make room for whatever’s next. Whether someone is moving into a new home, growing a business, making space for the things they love, or navigating an unexpected change, you’ll help them see how storage can open up new possibilities—and feel confident that what matters to them is safe with a brand they can trust.

The Assistant Store Manager is the first-line representative to the William Warren Properties customers in the Store Manager’s absence. The Assistant Manager may be either full or part-time and may also be assigned to multiple sites to provide support or fill in when a manager is off duty. This position is responsible for maintaining the daily operations of a site. The Assistant Manager provides assistance to the Store Manager with revenue, delinquency management, occupancy, maintaining cleanliness standards, and customer service as required.

How You’ll Thrive

• Assist with responsibilities across four-six different store locations.
• Assist William Warren Properties’ customers during some of their most challenging times.
• Actively listen to customers to understand their unique situation and recommend solutions that meet/exceed their needs and expectations based on your expertise.
• Become a subject matter expert on self-storage while being able to explain it all to our customers.

What Makes this Opportunity Awesome

• $19.00 - $20.00 per hour + Competitive Bonus Potential
• Make a positive impact by helping people make room for what matters to them.
• Listen, connect, and find storage solutions that fit each person’s needs.
• Bring care, personality, and a sense of fun to everyday interactions.
• Build a team environment where people support each other and take pride in delivering exceptional service.
• Learn new skills, build your leadership capabilities, and explore opportunities to grow.
• Share fresh ideas that strengthen our brand and improve the experience we deliver.
• Manage all aspects of the rental process including:
• Converting a sale
• Taking payments
• Selling merchandise
• Offering insurance
• Assists customers with truck rentals at some locations
• Participating in collecting past-due accounts
• Guiding WWP customers on their awesome journey
• Manage operational activities such as:
• Inspecting the stores daily including lock checks
• Maintaining an impeccable facility
• Performs minor maintenance and custodial duties; cleans vacated units on a timely basis
• Contact vendors when applicable for routine maintenance repairs
• Accurately handling cash, balancing receipts, posting payments and processing bank deposits timely
• Going to the post office and bank as necessary
• Reconciling petty cash
• Additional Information: Will not be reimbursed for mileage for site-to-site visits

About YOU

• Preferred 1+ years in Customer Service/Sales experience
• Preferred previous Assistant Store Manager experience in Self-Storage or retail/hospitality industry
• Preferred High School Graduate
• Access to a mobile vehicle & valid driver's license
• Authorized to work in the U.S.
• Tech Savvy is a plus
• Experience in Cash Handling required
• Must be available on weekends
• A huge passion for guest service and sales
• The ability to be a part of a team to help support and motivate as needed to ensure a collaborative and positive work environment
• The mentality that there are no spare customers, every experience is as valuable as the next
• A positive, outgoing personality
• An insatiable appetite to learn new things
• Strong accountability combined with strong work ethic and enthusiasm for teamwork
• Experience working in the retail or service industry preferred

Physical Demands and Work Environment:

• Ability to walk, bend, stand, and stoop frequently
• Ability to lift up to 35 lbs. frequently
• Ability to push up to 50 lbs. frequently
• Ability to lift above head frequently
• Ability to work weekends as needed or required
• Ability to operate tools and maintenance equipment using manual dexterity of hands and arms
• Ability to communicate in written and verbal format frequently

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and to be able to speak and hear. The employee frequently is required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and smell. The employee must frequently lift and/or move up to 35 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision. Regular and consistent attendance at the assigned location is required.

Our values—Care, Help, Fun, and Pride—guide how we care for people and work together. Every team member has a part in making us uniquely StorQuest. Your next adventure starts here. Come join us!

Additional Perks for eligible employees:

Medical, Dental and Vision

401(k) with Matching Contributions

Paid Time Off (PTO)

Holiday Perks

Performance-based Bonus

Team-building Events & Activities

Employee Assistance Program

Pet Insurance

The William Warren Properties and StorQuest say NO to drugs

Equal Employment Opportunity

WWP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. WWP is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

To learn more about our awesome company check us out on Instagram @storquest or Facebook @storqueststorage. Please apply by visiting www.storquest.com/careers