Job Description

SPAR Castletownbere, Main St, Cametringane, Castletown-Bearhaven, Co. Cork are recruiting a full-time Store Supervisor to join their fantastic team.

OBJECTIVE
To support the Store Manager in ensuring the store operates efficiently and professionally thus ensuring exceptional store performance, high profits and exceptional customer service.

SUPERVISORY
Supervise the activities of retail sales team on a daily basis and ensure necessary tasks are completed to an appropriate level
Ensure high quality and consistent customer service is provided at all times
To delegate and communicate effectively with the retail sales team
To supervise the effective induction and training of employees
Assist the Store Manager in the effective management of retail sales team performance

CUSTOMER CARE
To ensure customers receive high quality and consistent service at all times
To deal with and rectify customer complaints in an effective and pleasant manner
To pro-actively take necessary action in store improvements following customer complaints

Requirements

The ideal candidate will possess many of the below attributes

• Proven ability in managing retail sales team including the following:

-Planning & organising

-Problem solving

-Managing performance

• Excellent knowledge of HACCP requirements with a relevant qualification

• Excellent interpersonal relations

• Excellent understanding of consumer needs

• Proven track record in achieving agreed targets

• An excellent commercial acumen with the ability to anticipate and react to market changes

• Committed to continually improving standards

• Self-motivated

• The ability to work in a pressurised environment