The Store Supervisor is responsible for assisting the Store Manager and Assistant Manager in all aspects of store operations, including financial performance, personnel management, front-end cash register operations, floor and visual processes and procedures, loss prevention, and enforcing all company policies and procedures. The Supervisor is also responsible for additional tasks as assigned, but not limited to training others and assisting as needed to ensure that the store’s expectations are met.

All Store Supervisors will be cross-trained in the four main areas of Processing, Cashiering, Sales Floor, and Visual Merchandising.

Essential Duties and Responsibilities

Store Operation

• Effectively manage collections to ensure proper processing and separation of incoming donations.
• Ensure that the store maximizes used goods processing practices utilizing the Kaizen system, sorting, preparing, and pricing items for sale. Ensure that production goals are consistently met or exceeded.
• Ensure maximum sales performance through weekly merchandise rotation, meeting or exceeding established production goals.
• Open and close the store. Make bank deposits as required. Tally cash registers. Make regular cash register readings.
• Generate all store reports daily, weekly, and monthly. Maintain accurate and current records. Generate employee schedules.
• Ensures that stockroom production of textiles and hard goods meets established goals, minimizing waste from production processes.
• Fully train and cross-train all store personnel at all levels to ensure that all store functions are performed efficiently.
• Ensure that the store provides excellent customer service in a timely and courteous manner to all shoppers, donors, and staff members. Greet customers upon entering the store.
• Properly manage all store employees.
• Maintain a clean and orderly store processing area , ensuring good housekeeping and a positive work environment.
• Must demonstrate an understanding of the relationship between donations and sales production.
• Occasionally, cleaning duties must be performed in all store areas, including restrooms.
• All other duties as assigned.

Financial

• Ensure effective and efficient store budget management, including achieving processing goals, generating revenue, and controlling expenses.
• Ensure that all store audits achieve a 90% passing score or greater
• Businesses need to understand what may cause sales to increase or decrease.
• Must take corrective actions to prevent and improve deficiencies and make appropriate recommendations.

Loss Prevention

• Keep the stockroom clean and free from safety hazards. Ensure that all staff and store employees understand and follow the procedures.
• Observe suspicious activities and ensure all loss prevention matters are reported, investigated, and corrected promptly.
• Ensure the proper operation of store security and safety systems, including, but not limited to, door locks, alarms, store safes, office doors, and fire extinguishers.
• Ensure all bank deposits, refunds, and incident reports are completed accurately and promptly.

Human Resources

• When necessary, the Supervisor will assist the Store Manager in recruiting, selecting, promoting, disciplining, or separating employees.
• Must document or make recommendations to report any personnel issues that could lead to further actions.
• Responsible for all the store operations in the Store Manager’s absence.
• Maintains an efficient and effective workforce through proper hiring, retention, training, and leadership. Maintains positive workforce morale.
• Ensure that store reports, personnel status changes, and rehabilitation information are communicated accurately and in a timely manner.
• Effectively manages the store to ensure proper company policies and procedures. Ensures adequate utilization of Human Resources (HR) to maintain discipline correctly.
• Trains new staff as assigned and provides ongoing training to all employees to develop a standard of excellence.

Education and Experience

• Minimum of one year of work experience in a lead/supervisory capacity with 3-10 team members, preferably in a retail ready-to-wear environment.
• Knowledgeable in profit and loss, sales, or cost management accountability.
• Must possess strong interpersonal skills in dealing with customers, donors, and employees.
• Must exhibit a high level of integrity and business ethics
• Excellent organization, communication, and interpersonal skills.
• Strong math skills.
• Proficient in the English language, both orally and in writing. Bilingual (English/Spanish) is a plus.
• Computer literate.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Problem-Solving - Identifies and resolves problems promptly; Gathers and analyzes information,
• Skillfully develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotionally charged topics.
• Customer Service Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; controls emotions; remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; can read and interpret written information.
• Teamwork Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts team success above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
• Delegation - Delegates work assignments; matches the responsibility to the person; sets expectations and monitors delegated activities; provides recognition for results.
• Leadership Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
• Managing People - Includes staff in planning, decision-making, facilitating, and process improvement; Takes responsibility for subordinates' activities; Makes oneself available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services.; Continually works to improve supervisory skills.
• Quality Management - Seeks opportunities to enhance and promote quality; exhibits accuracy and thoroughness.
• Cost Consciousness Works within an approved budget; develops and implements cost-saving measures; contributes to profits and revenue; conserves organizational resources.
• Diversity—Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.
• Ethics - Treats people with respect, keeps commitments, inspires the trust of others, works with integrity and ethics, and upholds organizational values.
• Organizational Support Follows established policies and procedures; completes administrative tasks accurately and on time; supports the organization's goals and values; promotes affirmative action and respects diversity.
• Strategic Thinking Understanding the organization's strengths and weaknesses; analyzing the market and competition; identifying external threats and opportunities; adapting strategy to changing conditions.
• Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against a standard of excellence; takes calculated risks to accomplish goals.
• Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; seeks ways to improve and promote quality; applies feedback to enhance performance; monitors own work to ensure quality.
• Quantity - Meets productivity standards; completes work promptly; strives to increase productivity; works efficiently and effectively.
• Safety and Security Observe safety and security procedures, determine appropriate action beyond guidelines, report potentially unsafe conditions, and use equipment and materials properly.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction, takes responsibility for own actions, keeps commitments, and commits to long work hours when necessary to reach goals.; Completes tasks on time or notifies the appropriate person with an alternate plan.
• Initiative - Volunteers readily; Undertakes self-development activities; Asks for and offers help when needed.
• Language Skills:Ability to read and interpret documents, including safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
• Mathematical Skills: Ability to calculate figures and amounts, including discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Reasoning Ability:Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Computer Skills: An individual should be familiar with spreadsheet and word-processing software to perform this job successfully.

Physical Demands - The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this Job, the employee is regularly required to stand, walk, and talk or hear. The employee must frequently use their hands to finger, handle, or feel objects, and reach with their hands and arms. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate.