Job Description

Step into Magnet as a Store Service Manager

Are you ready to step into the spotlight and lead with passion and purpose? At Magnet, we're looking for ambitious Store Service Managers who are driven to inspire both their teams and their customers.

What’s in it for you?

• You will earn a salary of £30,000- £36,000 (Base £30,000, with uncapped on-target earnings of c£36,000)

• Full design and sales training from day one through our Magnet Learner Journey

• Up to 80 % colleague discount on our furniture (dream kitchen, anyone?)

• Holiday Purchase Scheme (buy up to 5 extra days holiday)

• Cycle to Work scheme

• Virtual GP access and 24/7 Employee Assistance Platform

• Discounts with over 200 high street brands

• Refer a Friend rewards

• Internal development programmes to help you grow your career with us

What’s Involved?

You will be based in one of our Magnet showrooms, working closely as part of a fast paced, sales driven and motivated team. You will be an asset to the team, helping to drive sales, meet targets and collaborate on exciting projects.

As a Store Service Manager growth will be a priority and will be achieved by supporting driving process, looking at cost efficiencies and applying an ethos of accuracy and compliance. You will assist the team by been involved in any change initiatives, ongoing projects, coaching and supporting both new and existing colleagues, regarding training and development throughout the customer journey. You’ll also work closely with all our customers, delivering amazing customer service and dealing with any of the issues they might have effectively.

From the initial conversations in our showroom right through to installation and after care (home visits), we strive to create a welcoming environment to ensure consistent deliver high standards of customer service throughout.

What you’ll be doing

• Create your recipe for success: You’ll drive a positive and collaborative environment that inspires your team to thrive.

• Lead the way: By achieving sales targets and delivering outstanding customer service, you’ll play a key role in upholding the 5-star experience we’re known for.

• Build lasting connections: You’ll forge strong, meaningful relationships with your team and regional partners, driving growth and shared success.

• Embrace your entrepreneurial side: You’ll stay ahead of market trends and seize every opportunity to expand and elevate your showroom.

Who we are looking for

We’re looking for a passionate leader who thrives in a sales environment and embodies our values: Care, Inspire, Deliver Here’s what you’ll need to succeed:

• Customer service and a personable manner

• The ability to demonstrate great leadership skills in order to manage and develop the team to their full potential

• Sales motivated and confident working towards targets

• Experience with building great working relationships across teams

• Being proactive around the market trends and competitors

• Flexibility around working hours

• A full driving license

About Magnet

At Magnet, we’ve been at the heart of British homes for over 100 years. With award‑winning designs and UK-based manufacturing, we’re proud to be the UK’s number one specialist kitchen provider. We’re now moving into a new phase of growth, with a clear vision and the freedom to evolve at pace. Through it all, our people remain our biggest strength-bringing creativity, pride, and passion to everything we do. As we continue to transform and grow, we welcome fresh thinking, so even if you don’t meet every single requirement, we’d still love to hear from you.

You’ll thrive in this role by living and breathing Magnet’s core values — Care, Deliver, Inspire. Find out more at: Magnet Careers

We are committed to providing equal opportunities for all candidates. If you require any reasonable adjustments to participate in the recruitment process please make us aware.

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