Location: Makati City
Corporate Title: Junior Officer to Senior Manager
Work Arrangement: Onsite
Our Operations Cluster team is looking for experienced professionals to join us in Makati City as a Store Quality Assurance Officer
In this role, you will conduct pre-audit, unannounced assurance reviews, and special reviews of store and cash center operations. You will assess the adequacy and effectiveness of existing controls, provide reliable, data-driven insights, and help ensure that all operations run efficiently, securely, and in full compliance with internal policies and regulatory standards.
Your dream. Our focus.
East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines and is committed to continuously investing in people, processes, products, and service enhancements. We embrace new ideas that elevate the EastWest experience.
We empower our employees to take charge of their careers and provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team and a workplace that promotes development and goal attainment.
Whether youre just starting out or already a seasoned professional, EastWest can help you unleash your potential and bridge the gap between dream and success.
What the role will entail
Conduct pre-audit and unannounced assurance reviews of store and cash center operations to assess compliance with company policies and regulatory requirements
Perform special reviews on reported fraud, operational lapses, or irregularities
Identify control weaknesses, inefficiencies, and risk areas in store and cash center environments
Evaluate the design and operating effectiveness of internal controls related to cash handling, sales processes, and operational procedures
Prepare clear and comprehensive reports detailing findings, risk assessments, and recommendations
Serve as acting Service Manager during mandatory leave or preventive suspension, ensuring business continuity and operational integrity
What we're looking for
Bachelors degree in Business Administration, Finance, Accounting, or a related field
At least 5 years of experience in bank operations review, internal audit, quality assurance, or risk management, preferably within retail or financial services
Strong knowledge of internal control frameworks, operational processes, and risk assessment methodologies
Excellent analytical, problem-solving, and decision-making skills with attention to detail
Strong communication and reporting skills, with the ability to present findings clearly to management
Willingness to travel frequently for unannounced store and cash center visits
What you can expect from joining our team
Career development and training opportunities
Competitive salary package and benefits
Performance-based incentives and recognition programs for high-performing individuals
Opportunity to work with and be mentored by industry experts
Defined career progression paths to guide your professional growth
Company Overview
East West Banking Corporation, established in 1994, is one of the fastest-growing banks in the country today. It caters to the financial needs of consumers, middle market corporates, and the mass affluent. Through its vast network of stores nationwide, it offers a wide range of banking products and services, as well as allied financial services: non-life insurance brokerage, bancassurance, and leasing.
EastWest’s goal is to provide excellent customer service, relevant products that meet the customer needs and having the most engaged and loyal customers and employees, while providing services befitting of a world-class bank anchored on service excellence in its chosen markets.
With steadfast commitment to make "Your Dream Our Focus," EastWest continues to develop innovative products and services and alternative delivery channels that cater to the diverse and evolving needs of its clientele.
Mission
For our chosen markets
by providing them with excellent service in the delivery of integrated and innovative products, responsive to their current and future financial needs, at the best value.
For our employees
by continuously providing them with opportunities to develop their full potential and by giving recognition and rewards commensurate to their contribution.
For our community
by committing ourselves to improving the quality of life of those around us through the support for various charities and involvement in outreach activities.
For our regulators
by uncompromisingly adhering to the highest standards of business ethics and corporate governance.
For our shareholders
by managing the bank professionally and prudently to consistently achieve optimal possible returns.
