Job Description

A Store Personnel Trainer provides on-site end user training to TRUNO Customers throughout the United States. A Store Personnel Trainer must become a subject matter expert in order to effectively teach, troubleshoot, and provide exceptional customer service. As a representative of TRUNO, the Store Personnel Trainer conveys TRUNO values in every interaction.

Responsibilities

A Store Personnel Trainer at TRUNO will:

• Availability to travel overnight 3 to 4 nights per week consistently
• Travel required up to 75%
• Quickly gain knowledge of new products and revisions as they become available.
• Instruct all levels of store personnel on end user operation.
• Interact with store personnel prior to installation to determine necessary parameter setup.
• Troubleshoot technical issues on site, as they arise, while training stores.
• Interact with store managers, on site, to make required post-install changes as needed.
• Input parameters for upcoming installations.
• Assemble, set up, and test hardware, as needed.
• Assist help desk staff with troubleshooting customer issues, as needed.

Qualifications

A Store Personnel Trainer at TRUNO should have:

Education

• High School Diploma or equivalent (required)
• Bachelor's Degree in a technology field (preferred)

Experience

• Prior grocery store management experience (preferred)
• Frontend Grocery and Cash Office experience (preferred)
• Familiarity with ISS45 (preferred)
• Familiarity with Toshiba ACE (preferred)

Skills & Knowledge

• Basic computer skills (required)
• Dress professionally and appropriately (required)
• Excellent oral and written communication (required)
• Proficiency training and instructing people with various learning styles (required)
• Ability to maintain patience and understanding when dealing with colleagues and clients (required)