The ideal candidate will have retail/sales experience and a desire to join an exciting, energetic and trend setting airport concessionaire. This role drives the company’s key performance metrics by delivering an exceptional customer store experience through the associates they manage.
• Motivate team through our company’s vision and direction to encompass our core values
• Communicate clear expectations and hold location team accountable to achieve all brand, performance and behavior standards
• Lead and inspire a great customer service culture by recognizing and rewarding
• Build relationships with peer and upper management
• Recruit, hire, develop and retain top sales talent for the stores to include excellent staffing levels
• Train and continuously develop teams
• Provide consistent performance feedback
• Recognize performance issues in a timely manner and partner with General Manager and Regional HR Manager to develop action plans for resolution
• Ensure that all visual directives are executed seamlessly
• Direct and execute strategic merchandising to maximize sales and presentation standards
• Partner in the location’s execution of all merchandise processing and flow to the floor in conjunction with exceptional stockroom/warehouse standards
• Partner with General Manager and District Manager/Regional Director to execute the location business plan that drive results and maximize business opportunities
• Achieve predetermined financial budgets to include payroll containment
• Drive the company’s brand loyalty through demonstrating sales leadership, coaching and connecting with the customer experience
• Achieve location shrink goals while maintaining all operational standards to secure the assets of the location• Strong analytical, prioritizing, interpersonal, problem-solving & planning skills
Other Knowledge, Skills, Abilities or Certifications:
• Ability to work flexible shifts in a 7/365-day team oriented environment; occasional travel as business dictates
• Exceptional customer service skills and an ability to communicate effectively using the English language
• Self-starter able to prioritize numerous tasks and adapt to unexpected situations simultaneously
• Proficiency required in reading, writing, mathematics, cash handling/ reporting
• Proficiency required in Microsoft Office
• Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable
Department of Transportation requirements
• Standing for long periods of time and the ability to work in environments with varying temperatures
• Ability to lift a minimum of 40 lbs., perform essential job functions such as standing for extended periods,
bending, reaching, climbing a ladder, and walking long distances
Paradies Lagardere is an equal opportunity employer. For additional information, please visit www.paradies-na.com
Paradies Lagardère is the North American division of Lagardère Travel Retail, a global leader operating more than 4,900 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 51 countries worldwide.
We bring 60+ years of experience in creating pioneering trends, developing innovative shopping and dining options and delivering engaging experiences for airport travelers across North America. Our expertise in international, national, local and proprietary brand development and management is industry renowned and complements our unrivaled proficiency and passion in delivering exceptional customer service, superior designs and award-winning operations.
Paradies Lagardère
• $1.6 Billion Sales
• 550+ Retail Stores
• 220+ Restaurants and Bars
• 90+ Airports
• 10,000+ Associates
Opening our first airport store in 1960 and then igniting a retail revolution two decades later, we continue today as the premiere airport retailer in North America. Driven by consumer research and developed by innovative teams of designers, architects, merchants and operators, our extensive variety of retail solutions leads the industry in creativity, inspiration and customer centricity.
Our Dining Division is a true restaurateur. We specialize in experiences. This is achieved with the most attractive brand portfolio in the industry, inspiring and creative restaurant designs, and a self-proclaimed and playful “maniac” approach to industry-leading hospitality.
Paradies Lagardère maintains its LinkedIn page to communicate information to our employees and shareholders. We also welcome messages from these audiences. Should employees want to communicate information that requires internal review and action, please see your employee handbook on how to provide that feedback.
