Burberry

Store Operations Supervisor - Serravalle Designer Outlet

Burberry  •  Serravalle Scrivia, IT (Onsite)  •  5 hours ago
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Job Description

Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.

The team at Burberry is looking for a Store Operations Supervisor to support the delivery of an exceptional in-store experience at our Serravalle Outlet. This role is central to ensuring operational excellence, empowering the team, and elevating both employee and customer experiences. You will lead by example, setting a clear and consistent standard while contributing to a culture grounded in collaboration, accountability and creativity. Through strong execution, you will support performance and sustainable growth for the store.
  • Lead and support daily store operations, ensuring consistency, efficiency and alignment with Burberry standards.
  • Champion a positive employee experience, fostering engagement, collaboration and a high-performing team environment.
  • Deliver an elevated customer experience that reflects the Burberry brand and builds long-term loyalty.
  • Monitor and support store performance, contributing to commercial success through effective operational execution.
  • Maintain high standards across store presentation, processes and compliance requirements.
  • Experience in a retail or operational leadership role, ideally within a premium or service-led environment.
  • A collaborative leadership style with the ability to motivate and support diverse teams.
  • Strong organisational skills with attention to detail and a focus on delivering high standards.
  • A customer-focused mindset with an understanding of service excellence.
  • Confidence in managing priorities in a fast-paced retail setting.
  • A proactive and solution-oriented approach, with a commitment to continuous improvement.

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Burberry

About Burberry

Born from innovation, Burberry is a global luxury brand with a rich British heritage. 

Founded in 1856, our brand is underpinned by our founder’s passion for the outdoors. Thomas Burberry invented the innovative rain-ready fabric gabardine to protect explorers from the elements. In doing so, he created the foundation for the iconic Burberry trench coat, which remains core to the business even today. 

Guided by our history of exploration and our shared belief that ‘creativity opens spaces’, our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities.

As a values-driven brand, we are committed to creating the next generation of sustainable luxury and believe that diversity, equity and inclusion are essential to fulfilling our purpose. Fostering an inclusive culture where differences are valued and embraced enables us to be more creative, engaged and make a more meaningful contribution to the world around us.

To discover more about our brand values, visit Burberryplc.com 

Industry
Fashion & Apparel
Company Size
5,001-10,000 employees
Headquarters
London, GB
Year Founded
1856
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