Job Description

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

We are hiring a Store Operations Manager to join our Roermond team on a 12-month fixed term contract. Leading a team of 10, you will play a pivotal role in delivering operational excellence across the store, ensuring every process supports an exceptional customer experience and enables commercial success. Working closely with store leadership, you will create an environment where efficiency, compliance, and service standards are seamlessly integrated. At Burberry, this role is key to ensuring our operational foundations support our commitment to luxury, innovation and customer service.

RESPONSIBILITIES

• Lead and develop a team of 10, creating a collaborative environment that supports high performance and professional growth.
• Oversee all store operations, ensuring processes are executed efficiently, accurately and in line with company standards.
• Drive operational excellence across inventory management, stock accuracy, loss prevention and back-of-house organisation.
• Partner with store leadership to identify opportunities that improve productivity, profitability and the overall customer experience.
• Ensure compliance with company policies, health and safety requirements and operational procedures.
• Monitor operational performance, using insight and analysis to implement continuous improvements across the store.

PERSONAL PROFILE

• Experience leading operational functions within a retail environment, ideally in luxury, premium or customer-focused sectors.
• Proven ability to lead, motivate and develop a diverse team.
• Strong organisational skills with the ability to manage multiple priorities effectively.
• Commercially aware, with an understanding of how operations contribute to overall business performance.
• Excellent communication and stakeholder management skills.
• A proactive and solution-focused approach, with a commitment to delivering high standards and continuous improvement.

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.