Insomnia Cookies

Store Operations Manager (GM)

Insomnia Cookies  •  Nashville, TN (Onsite)  •  2 days ago
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Job Description

Insomnia Cookies is expanding and looking for strong management to lead the team at the brand new opening Nashville, TN location. We are seeking a hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company, in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!   Comp & Sweet Position Perks: ·       Competitive base salary + quarterly bonus compensation package. ·       $50.00 per month cellphone data plan stipend. ·       Excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans. ·       401K with contribution match. ·       2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave. ·       Enrollment in our Cookie College learning/training platform. ·       FREE cookies, awesome swag and so much more!   Job Duties & Position Focus: ·       Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers. ·       Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team. ·       Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members. ·       Manage and audit inventory to maintain proper controls. ·       Create and execute fun, local marketing drops. ·       Create and drive in-store recognition programs/contests.   What we seek: ·       3+ years of management/leadership experience in a restaurant or retail establishment ·       Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)   ·       Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business ·       An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests ·       A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System ·       Familiarity with using commercial convection ovens - a plusAbout us:Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly " Imagining What’s Possible"!
Insomnia Cookies

About Insomnia Cookies

Insomnia Cookies was born out of the dislike of heavy meals late at night, love of food delivery, and the realization that by the time you get hungry at night, nothing is open. The concept was founded by Seth Berkowitz in 2003 from his dorm room while attending the University of Pennsylvania. Berkowitz started baking and delivering warm cookies to students late-night on campus... and Insomnia Cookies was born.

Today with 300+ locations and growing, Insomnia Cookies offers many varieties of delicious cookies delivered warm from the oven right to your door! We are open when you need it most; delivering from 11/12pm and staying open until 3:00am, at most of our locations. Our menu options also include brownies, deluxe cookies, ice cream and of course a pint of cold milk is available with any order. Whether you're feeding a craving or a crowd; Insomnia Cookies has you covered.

Industry
Food & Beverage
Company Size
1,001-5,000 employees
Headquarters
Philadelphia, Pennsylvania
Year Founded
2003
Website
insomniacookies.com
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