Profile:
The Store Operations Manager ensures the excellence and consistency of all operational processes that support the client experience and the daily activities of the store. This role plays a central function in ensuring the efficiency, structure, and compliance of boutique operations.
The ideal candidate brings significant experience in luxury retail operations, a structured and solutions-oriented mindset and a demonstrated ability to manage complex operations with precision and a strong sense of responsibility.
Role Responsibilities:
Coordinate all operational activities within the stores, including logistics, stock management, cash operations, and administrative procedures.
Supervise inventory flow with efficiency, ensuring product availability, accurate reporting, and alignment with seasonal launches and collection changes.
Implement and monitor loss prevention activities, ensuring stock accuracy and minimizing inventory discrepancies.
Ensure the seamless execution of daily operations, acting as a key point of contact between store functions and corporate departments.
Manage all fiscal and regulatory compliance activities, ensuring adherence to company policies and local requirements.
Ensure accurate cash handling procedures, including daily reconciliation, banking, and monitoring of discrepancies.
Establish preventive maintenance routines for equipment, IT systems, and boutique facilities to reduce downtime and operational risks.
Guarantee the accuracy and integrity of data across POS and ERP systems, supporting both sales analysis and financial reporting.
Oversee the proper maintenance of the physical boutique environment in collaboration with external vendors and internal departments.
Provide ongoing support to the Store Manager and Sales Team by maintaining the boutique’s operational infrastructure at the highest standard.
Play a leading role in planning and executing periodic inventories, stocktakes, and boutique reconfigurations.
Monitor operational costs and drive continuous efficiency improvements.
Support the implementation of new tools, technologies, and operational processes introduced by the corporate office.
Lead and manage the Stock Assistant team, ensuring clear task distribution, training on operational procedures, and high performance in stockroom management.
Qualifications:
At least 8 years of experience in retail operations, preferably within the luxury fashion or lifestyle sector.
Deep understanding of store procedures, compliance requirements, stockroom organization, and ERP/POS systems.
Exceptional organizational and analytical skills, with a high level of precision and discretion.
Fluent in Italian and English.
Collaborative and solution-oriented, with excellent interpersonal communication skills.
Ability to manage multiple priorities while upholding the standards and values of the brand.
The Brunello Cucinelli story started in 1978 in Solomeo, a small historical hamlet in Italy that has always been the beating heart of the company. We strive to follow the rhythms of the land we live in and to cherish its rich traditions, drawing inspiration from the natural and artistic beauties that surround us. The desire to put human beings at the center of everything guides every action and inspires an adventure that has lasted for over forty years now: today, we are a large community that knows no boundaries and the encounter with many different countries has given us the opportunity to make our dreams even bigger.
Since the very beginning, our goal has been to make high-quality creations to last and to be passed down to future generations. We were born from an intuition: to dye cashmere knitwear. We have developed, at the right pace, a personal vision of total looks, which is reflected in our ready-to-wear collections for Women, Men and Kids, as well as in our Lifestyle accessories line, all of which are proudly Made in Italy. We try to infuse every collection with the values, beauty and ideals that we breathe here in Solomeo and that we wish to spread around the world. The most authentic meaning of our identity and our continuous aesthetic research are built on manual skills and craftsmanship: lovingly cherished ancient knowledge and symbols of vital human creativity.
We are committed to passing on the legacy of our land to younger generations, and we work every day to build and support trust-based relationships with all our collaborators, aiming to promote the individual talent that is indispensable for balanced, respectful and lasting growth.
Protecting Beauty in all its forms, respecting human dignity and preserving the Universe are the ethical principles that guide us, helping us look to the future with faith and accept the challenges of today with enthusiasm, wishing to create something beautiful that stands the test of time.
