Job Description
Key Responsibilities
1. Sales & Performance Management
• Achieve and exceed monthly and annual sales targets.
• Monitor KPIs such as conversion rate, average transaction value, and units per
transaction.
• Analyze sales reports and implement action plans to improve performance.
• Execute promotional activities and in-store campaigns (if needed).
2. Store Operations
• Managing day-to-day store operations, including opening and closing procedures.
• Ensure compliance with company policies, procedures, and visual merchandising
standards.
• Maintain optimal stock levels and ensure accurate inventory management.
• Ensure store cleanliness, organization, and safety standards.
3. Team Leadership & Development
• Train, and supervise store staff.
• Create staff schedules to ensure adequate coverage.
• Motivate and coach team members to achieve sales goals.
• Conduct performance evaluations and provide feedback.
4. Customer Experience
• Deliver exceptional customer service and resolve customer complaints effectively.
• Ensure staff provide product knowledge, especially in footwear fitting and features.
• Build strong customer relationships to encourage repeat business.
5. Inventory & Stock Control
• Manage stock replenishment and coordinate with warehouse/logistics teams.
• Conduct regular stock counts and minimize shrinkage.
• Ensure proper handling and display of footwear products.
6. Financial & Administrative Duties
• Handle cash management, banking, and store financial reporting.
• Monitor expenses and control store costs.
• Prepare daily, weekly, and monthly reports.
Working hours:
6 working days per week with 1 rest day (rotational)
Tenure:
Permanent
Location:
Central -
a) NU Sentral
b) KLCC
Southern -
a) AEON Melaka 2
b) AEON Tebrau
Requirements
Requirements
Education & Experience
• Diploma or Degree in Business Administration, Retail Management, or related field
(preferred)
• Minimum 3–5 years of retail experience, with at least 1–2 years in a supervisory or
managerial role
• Experience in footwear, fashion, or apparel retail.
Skills & Competencies
• Strong leadership and team management skills
• Sales-driven with strong business acumen
• Excellent communication and interpersonal skills
• Customer-focused mindset
• Good problem-solving and decision-making abilities
• Proficient in POS systems and basic Microsoft Office tools
• Proactive & aggressive person.
Key Performance Indicators (KPIs)
• Sales revenue and growth
• Conversion rate
• Average basket size
• Inventory shrinkage
• Staff turnover and engagement
• Customer satisfaction scores
Benefits
Benefits:
1. Insurance coverage immediate family (spouse and kids)
2. Dental
3. Optical
4. 10 Voucher (50% Discount) – upon confirmation
5. Subsidize parking – upon confirmation
6. Career advancement
