Store Manager
£31,000 per annual
40 hours per week
Frankley Services, M5 between Junction 3 and 4, Illey Ln, Birmingham, B32 4AR
As a Store Manager, you will understand that it is all about people; it’s where we look to create a memorable customer experience. We’ll empower you to treat your store as your own and help shape the winning culture that we are aspiring to achieve.
As a Store Manager, you’ll lead your team in delivering WHSmith’s handy range travel essentials and exceptional service as we transform the UK’s rest stop experience.
What you will get in return as a Store Manager
Annual bonus up to *£7,800pa* (up to 20%, dependent on location and performance)
Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
Fabulous development opportunities including funded qualifications, leading to the next step in your career being a Site Operations Manager
What you will be doing as a Store Manager
Ensure that the WHSmith unit achieves, as a minimum, the financial targets agreed budget and P&L
As a Store Manager you will support and develop your team, ensuring that each colleague feels valued, supported, and able to grow both personal and professionally
Adhering to and ensuring delivery of brand standards
Overall responsibility for driving consistent high quality customer service and sales
Lead shifts including opening and closing the unit
What Skills & Knowledge you’ll need
A proven track record in managing and leading teams in a high volume, retail, or catering brand environment
You will have previous experience work to and delivering against budgets, P&L, labour costs and ratios and cost saving initiatives
An ability to build strong and positive relationships with stakeholders
Previous experience motivating and increasing the performance of your team with mentoring, training, and succession planning.
An ability to remain calm under pressure in a pressurised environment
You may be an assistant general manager or deputy manager who is aspiring to take their career to the next level, or you may already be a manager within the retail, catering or hospitality sectors such as a restaurant manager, general manager, catering manager or store manager looking for that next challenge. We want to hear from you!
We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.
Where our customer’s journey pauses, yours just begins.
Ready to start you journey with us, Apply today!
*Please note internally this role is called Department Manager
INDDM
The Sunday Times Best Places to Work 2024 & 2025 🤩
We are the UK’s leader in motorway service areas. We have 70 locations throughout the country, with 6,000 staff dedicated to customer satisfaction.
Each of our service areas is a massive business in its own right. Under one roof we boast the likes of big brand retail outlets, including Marks & Spencer Food stores, WH Smith, Burger King, Costa Coffee, Greggs, West Cornwall Pasty, Pret, KFC, and BP.
Moto people look after everyone who eats, drinks and shops with us. They also do their utmost to make sure that all our customers’ hit the road feeling in a good frame of mind.
We aim to be the nation’s favourite break when travelling by delivering great brands and exceptional service to every customer. We continually strive to improve our operations and to create a rewarding working environment for our employees whilst delivering superior returns for our shareholders.
Since Moto became the newest name in the motorway service area business back in 2001, we’ve carved out a reputation for providing excellent customer service. We’re not perfect yet, but we strive to be. That’s why we’re so eager to take your feedback on board and act on it. We want you to unwind with us and leave feeling refreshed and ready to hit the road. That’s our mission!
