Job Description

As a Store Manager you are responsible for achieving the Sales and Profit goals in your Store by creating a plan to deliver a Great Customer Experience in line with the Area. You ensure you have a Great Team and support its development. You work with succession planning, talent and leadership development and structured performance management, based on results, values and leadership. You work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

Key responsibilities:

• Regularly analyse and follow up your Store’s Sales & Profit KPIs and take actions accordingly to maximise results.
• Together with your Store team, you drive Hello Member program in line with country goals.
• Ensure your Store’s execution continuously meets H&M standards and follow up using the Customer Audit Tool.
• Manage the recruitment, training, development, and succession planning for your Store.
• You evaluate and manage the performance of your Store Team, including having performance development reviews, putting development plans in place, giving feedback, and following up and taking actions to improve performance and develop your team.
• Secure Store Operations Best Practices in your Store, according to the Area plan

Qualifications

To be successful in the role as Store Manager, we believe you are an inclusive and confident business leader who enjoys developing your team and supporting them to reach their goals individually and as a team. You have a commercial mindset and are motivated by seeing actions turn into results. Your agile mindset means you are flexible and able to adapt to an ever-changing environment. In addition, you are communicative and socially confident, fostering a positive interaction with colleagues and customers.

What you need to succeed:

• Customer centric approach with proven results creating a great customer experience.   
• Strong organizational skills and the ability to prioritize multiple tasks based on the needs of our fast-paced business.  
• Commercial mindset with the ability to analyze figures and formulate plans to maximize sales.  
• The ability to delegate, follow up and provide straightforward feedback with the goal of coaching and developing your team. 
• Excellent interpersonal skills and ability to communicate clearly with all team members. 
• Previous leadership experience in a similar role with proven results in driving commercial KPIs and team development.  

Additional Information

This job advertisement is an expression of interest for Store Manager roles across Victoria.

H&M Store Manager roles are full-time role working a 7-day rotating roster including some late nights and weekends. Due to data policies, we only accept applications through career page.

Benefits

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

Inclusion & Diversity
H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse, and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience, and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way.  Learn more about H&M  here