Job Description

We are seeking an experienced and passionate Store Manager to lead our flagship South Yarra store, driving sales performance, delivering an exceptional customer experience, developing a high-performing team, and ensuring operational excellence.

This is a unique opportunity to take ownership of a flagship store that showcases the very best of the Samsonite brand while leading a high-performing team and driving commercial success.

About the Role

As the Store Manager, you will be responsible for the overall performance and day-to-day operation of the store, ensuring exceptional customer experiences while achieving sales and profitability targets.

Reporting to the Area Manager, you will:

• Lead and inspire a high-performing retail team to achieve sales and customer service goals.
• Drive commercial performance through effective leadership, coaching and sales strategies.
• Manage all aspects of store operations including inventory, visual merchandising, store presentation, rostering and payroll.
• Deliver an exceptional customer experience and resolve customer concerns professionally and efficiently.
• Recruit, onboard, coach and develop team members to maximise performance and engagement.
• Manage labour costs, store budgets and key performance indicators.
• Ensure compliance with workplace health and safety requirements, company policies and legislative obligations.
• Protect company assets through effective stock management, loss prevention and cash control processes.
• Partner with support office teams to execute marketing campaigns, merchandising initiatives and business improvement projects.
• Build strong relationships with landlords, vendors and key stakeholders.

What You'll Bring

To be successful in this role, you will have:

• Previous experience as a Store Manager within a high-volume retail environment.
• Demonstrated ability to lead, coach and develop successful retail teams.
• Strong commercial acumen and experience managing sales targets, labour budgets and operational KPIs.
• A customer-first mindset with a passion for delivering exceptional service.
• Excellent communication and stakeholder management skills.
• Strong organisational and problem-solving abilities.
• Experience in inventory management, visual merchandising and operational compliance.
• A hands-on leadership style with the ability to create a positive and accountable team culture.

Who we are:

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.