Job Description

iKhokha is a place where chance takers become change makers.

At iKhokha, we’re made to make it. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest growing Fintech's in Africa we've built a team of global change-makers who want to make an impact. If you believe that you are made to make it, be a chance-taker and help us empower small businesses in South Africa.

Are you a natural leader with a passion for driving results, inspiring teams, and delivering top-notch customer experiences? We’re looking for a dynamic, hands-on Store Manager who’s ready to take charge, bring fresh ideas, and lead our store to new heights. If you thrive in a fast-paced retail environment and love turning goals into achievements, this is your moment to shine!

Join us today and be part of an innovative South African Fintech story.

So, what will you do?

You will play a pivotal role in driving sales and activation ratios.

Manage in-branch marketing activities, assist in staff route planning for outbound initiatives, and create revenue-generating opportunities aligned with iKhokha's goals.

Take charge of P&L statements, effectively manage branch staff, and serve as a brand ambassador of the iK Tribe and culture within the branch.

Contribute to community engagement efforts, evangelizing iKhokha to create a strong local brand presence

In addition to the above, you will:

• Accountable for the performance and management of a few iKhokha store’s.
• Responsible for store P&L’s.
• Sales.
• Customer service.
• Responsible for maintaining relationships linked to stores.
• Interview, recruit, and train new staff.
• Implement Performance management processes to ensure that new staff thrive and targets are met.
• First level HR and IR skills.
• Monitor productivity of staff daily as per company requirement.
• Responsible for in-store stock management.
• Weekly stock takes and cycle counting.
• Maintain asset register of instore equipment.
• Maintain asset register of all branding materials
• Basic understanding of POS systems for stock management.
• Report back to internal stakeholders weekly/monthly on store performance.
• Share ad hoc survey results with necessary internal stakeholders.
• Feedback on general in-store activity.
• Report in required market insights within the designated area.

Qualifications

• Minimum of a matric qualification.
• Undergraduate Degree (Advantageous)

Deal breakers:

• 3+ years of experience in a similar role.
• Experience within Informal-market banking branch, cellular retail, FMCG or Alcohol industries is advantageous.
• Experience in retail operations.
• Understanding of informal markets and in-branch retail dynamics.
• Must be willing to travel to different store locations.
• Valid driver’s license and own vehicle.

Additional Skills & Knowledge:

• Strong communication skills with the ability to speak both English, Afrikaans and Xhosa Optional
• MS Office Proficiency
• Basic understanding of key stakeholders within the designated Store Location
• Sales Management against designated target

Additional Information

Perks of joining the Tribe? 

• Work in a high-growth company with tangible results you're accountable for.
• Competitive remuneration and benefits, including reduced Gap cover rates. Medical Aid and Group Risk scheme contributions.
• Visionary leadership.
• Seize the opportunity for study leave.
• Access to on-demand learning at your fingertips.
• Experience a friendly, collaborative culture with a team of all-round-lekker humans (it’s true, we surveyed our Employees, and they told us so).
• If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our very own onsite Barista.

Stay Sharp!

Job scams are out there, but we’ve got your back. Here’s how to keep it real when applying:

Apply the iK way:

Go via our Careers page or verified platforms (Smart Recruiters).

We’ll never ask for payment, personal financial details, or anything unusual during the hiring process. If someone does, it’s a scam, report it.

If something feels off, pause and confirm the role on our site before responding.

Your journey to join the iKTribe starts with trust and we’re here to keep it simple and secure.