Job Description

Job

We’re looking for a dynamic and inspiring leader to manage our on-site Starbucks location at Hotel X Toronto. As a Store Manager, you will take ownership of daily store operations, lead a dedicated team and deliver an exceptional customer service experience in a fast-paced hotel setting.

Roles & Responsibilities

• Lead by example to deliver customer service and maintain a positive in-store experience.

• Manage scheduling, inventory and ordering supplies efficiently.

• Assess customer complaints/problems taking proper, prompt, and effective corrective action to ensure customer satisfaction.

• Cultivate a strong team culture through ongoing training and development, assist with interviews for new hires, reviews appraisals for hourly staff and gives guidance on employee issues.

• Complete the daily payroll. Make adjustments on a daily basis. Correct any errors on employee pay cheques in an expeditious and complete manner ensuring satisfaction of our employees.

• Supporting and enforcing all hotel and Starbucks operating policies and procedures.

• Maintain clean, organized, and safe work environment aligned with hotel expectations.

• Communicate clearly and consistently with hotel senior leadership team and Starbucks corporate.

• Performs other tasks assigned by Management.

Compensation

$55K - $65k

Work perks & Benefits

• Competitive Salary
• 100% Group Insurance Coverage
• RRSP Match
• Meal benefit per shift
• Dry Cleaning Allowance
• Discounted parking options
• A great working team environment!

Qualifications:

• 3 years retail / customer service management experience.
• Minimum High School or GED.
• Consistently maintain regular and consistent attendance and punctuality.
• Energetic and outgoing, with a positive attitude, driven to provide an outstanding customer service experience.
• Strong leadership skills and the ability to coach and mentor with professional maturity.
• Must have excellent oral/written communication and interpersonal skills and must be able to interact with all levels of associates and customers in a professional and cordial manner.
• Excellent organizational, computer, analytical, interpersonal and problem-solving skills.
• Ability to work full time (the work regularly demands in excess of 40 hours per week) including variable hours including early mornings, evenings, weekends and/ or holidays.

Hotel X Toronto is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process.

This posting represents a current vacancy and Hotel X Toronto does not use artificial intelligence to screen, assess, and/or select applicants.

Qualified candidates can expect a hiring rate up to the midpoint of the pay range. On an exceptional basis, candidates with significant experience and skills for the role may be paid up to the range maximum.

We thank all applicants; however, only those selected for an interview will be contacted.