Key Accountabilities
Process
• Implements all store processes and Scores satisfactorily in Compliance Checks & Audits.
• Complies with Safety and Security norms and meets local legal requirements.
• Works with the Concept Teams in maintaining Concept merchandising guidelines.
• Complies with all ORPOS / SIM / System Compliances.
Financials
• Proactively works with the store teams to achieve and exceed the Store Sales targets.
• Analyses Business Reports to drive key actions for self and the store teams.
• Aims to maximize the Average Transaction Value, Unit Per Transaction and conversion.
• Responsible for minimizing Shrinkage, works on Stock Loss Action Plan.
• Manages Controllable costs / expenses effectively.
People
• Responsible for managing performance for store staff by setting KPIs and tracking it periodically.
• Coaches and gives development feedback to store teams, provides training support.
• Creates a second line who is prepared to take up succession roles.
• Delivers Company Code of Conduct and People Processes.
Customer
• Lead by example and makes sure he and the store teams deliver excellent Customer service.
• Attends to customer queries and complaints and prioritizes escalations keeping in mind – Customer Comes First.
• Continues to expand the Shukran Loyalty Customer base.
Preferrably Female ( Filipino)
Graduate of any bachelors degree
Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.
Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.
We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.
Founded in 1973 in Bahrain, Landmark Group has grown to become one of the largest and most successful omnichannel retail and hospitality conglomerates, with presence across 17 countries in the Middle East, Africa, India and Southeast Asia. Based in the UAE since 1990, the Group owns and operates 21 established homegrown and 4 franchise brands across an extensive network of more than 2,200 outlets, encompassing a gross leasable area of 30 million square feet.
Landmark Group's success is driven by its diverse portfolio of established brands, across multiple retail categories, offering a comprehensive range of products across fashion, home, groceries and electronics. These include Centrepoint, Max Fashion, Home Centre, Babyshop, Splash, Shoemart, Lifestyle, Viva, Emax, Home Box, Styli, Shoexpress, Spar and Easybuy.
Beyond retail, Landmark Group has diversified into the leisure, fitness and hospitality sectors with brands like Fitness First, Citymax, Fun City, Fun Ville, Zafran and Carluccio’s. The Group boasts unparalleled logistics capabilities, owning the MENA region's largest privately-owned distribution hub - Omega Logistics and Logistiq, which offers state-of-the-art third-party logistics services.
Landmark Group places a strong emphasis on delivering exceptional value and achieving customer satisfaction throughout its comprehensive product range. Across its loyalty programmes, the Group enjoys a loyal customer base with more than 35 million active users.
The company has a dedicated workforce of more than 53,000 employees and continues to be certified as a Great Place to Work (GPTW) since 2017.
